SSJ Bonds Staffing, LLC
1 - 10 employees
Founded 2022
🏥 Healthcare
🏨 Hospitality
📦 Logistics
Healthcare • Hospitality • Logistics
SSJ Bonds Staffing, LLC is a talent acquisition professional firm specializing in connecting top talent with exceptional employers across various industries. Their mission emphasizes creating meaningful relationships that benefit both employers and candidates while promoting diversity and inclusion in the workforce. They focus on placing individuals in virtual roles for some of the largest companies in the United States and worldwide, showcasing their expertise in staffing and recruiting for sectors like healthcare, technology, retail, hospitality, and transportation.
Customer Service Representative
Job not on LinkedIn
🕒 March 31
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SSJ Bonds Staffing, LLC
1 - 10 employees
Founded 2022
🏥 Healthcare
🏨 Hospitality
📦 Logistics
Healthcare • Hospitality • Logistics
SSJ Bonds Staffing, LLC is a talent acquisition professional firm specializing in connecting top talent with exceptional employers across various industries. Their mission emphasizes creating meaningful relationships that benefit both employers and candidates while promoting diversity and inclusion in the workforce. They focus on placing individuals in virtual roles for some of the largest companies in the United States and worldwide, showcasing their expertise in staffing and recruiting for sectors like healthcare, technology, retail, hospitality, and transportation.
📋 Description
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner • Able to up-sell and cross-sell • Able to generate sales leads from calls • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Ability to memorize, recall, or research answers quickly • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Ability to learn and follow all customer service procedures and policies • Strive to meet and go above personal and team targets, goals, and quotas • Aim for customer resolution and return • Record, organize and file customer interactions and profile/account changes • Able to address returns, refunds, and shipping tracking numbers
🎯 Requirements
• High school degree or equivalent • Previous experience in customer support, client services, sales, or a related field • Excellent at communicating over the phone and handling phone systems • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts • Able to concentrate on multiple problems at once • Excellent time management and prioritization skills • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously • Customer-focused for positive customer experience and resolution
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