Sales Account Manager

🕒 4 days ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $0 - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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SSW Advanced Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

SSW Advanced Technologies is a U. S. -based manufacturing and technology partner that designs and produces components and control systems for residential and commercial appliances, including refrigeration, cooking, laundry, HVAC, and control panels. With over 75 years of experience and 13 North American manufacturing plants, SSW delivers engineered, high-volume hardware solutions and end-to-end product lifecycle support to appliance OEMs and other B2B customers, emphasizing comfort, convenience, safety, and efficiency.

📋 Description

• Serve as the primary Account Manager for 2 appliance customer accounts. • Build and maintain strong customer relationships across purchasing, engineering, quality, and operations functions. • Track and manage account performance through a disciplined, data-based approach. • Maintain accurate CRM documentation, account activity records, and customer communication logs. • Monitor quote activity, track win/loss results, and identify opportunities to improve commercial performance. • Analyze customer trends, market share, revenue performance, and pricing strategies. • Support and lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders. • Manage excess and obsolete (E&O) inventory issues and coordinate recovery plans when required. • Develop account forecasts and support sales planning activities. • Coordinate customer requests and issue resolution with engineering, operations, quality, supply chain, and plant teams. • Prepare and present account performance reports, business analyses, and customer updates. • Identify growth opportunities and support new business development efforts within assigned accounts. • Travel regularly to customer and manufacturing locations throughout the United States and Mexico.

🎯 Requirements

• Bachelor's degree in Business, Engineering, Supply Chain, Marketing, or related field. • Bilingual in English and Spanish (required). • 3–8 years of experience in account management, customer service, sales support, program management, or commercial operations. • Strong analytical and critical thinking skills. • Experience working with CRM systems and customer account documentation. • Advanced proficiency in Microsoft Excel and PowerPoint. • Ability to interpret and communicate business data effectively. • Strong organizational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Valid passport or ability to obtain one. • Willingness to travel domestically and internationally.