Customer Success Manager

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Stay AI

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eCommerce • SaaS • Artificial Intelligence

Stay AI is a leading platform for managing and optimizing eCommerce subscription services, specifically tailored for Shopify users. Featuring a comprehensive suite of tools powered by artificial intelligence, Stay AI helps brands innovate in subscription management, personalize customer interactions, reduce churn, and increase average order value. The platform offers advanced A/B testing capabilities, retention strategies, and multi-functional dashboards to track and improve subscription metrics over time. With its integrated approach to subscriber engagement through AI-driven personalization, Stay AI aims to revolutionize customer lifecycle management for eCommerce businesses.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

💰 $15.1M Series A on 2023-07

📋 Description

• Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement • Set and manage client expectations, developing a detailed success plan, defining the scope of the relationship, understanding project risks and assigning team members to specific tasks • Communicate thoughtfully, providing answers to both technical and non-technical questions • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion

🎯 Requirements

• 3+ years of experience in customer success, ideally in a SaaS environment • Experience working within digital marketing and preferably within the Shopify ecosystem • Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work • Effective collaboration skills as this role works with other teams including Sales, Operations, Product, and Customer Success • Ability to research, analyze and provide solutions to newly identified issues • Excellent communication skills via phone, video conference and email • Curious and eager to learn • You are adaptable to change and have comfort with ambiguity at an early stage startup

🏖️ Benefits

• The opportunity to make a huge impact at a high-growth startup • Working alongside Stayers who are fun and collaborative • Contribute to the growth of our product as we scale quickly