Stedi
51 - 200 employees
💼 Consulting
📦 Logistics
⚕️ Healthcare Insurance
Consulting • Logistics • Healthcare Insurance
Stedi is an API-first clearinghouse that facilitates the automation of healthcare transactions, such as real-time eligibility checks and claims processing. The platform offers modern, developer-friendly JSON-based APIs, enabling fast integration and interaction with over 7,000 payers, thus supporting a broad payer network. Stedi is designed with reliability in mind, featuring multi-region, highly-available APIs with automatic failover for increased uptime. The company prioritizes security, with HIPAA and SOC 2 compliance, role-based access, and multi-factor authentication. Stedi provides robust support, including hands-on engineering assistance and dedicated communication channels, ensuring fast onboarding and efficient transaction management for health tech companies.
Customer Success Engineer
🕒 July 27
🇺🇸 United States – Remote
💵 $140k - $200k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
👻 Ghost score 9%
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Stedi
51 - 200 employees
💼 Consulting
📦 Logistics
⚕️ Healthcare Insurance
Consulting • Logistics • Healthcare Insurance
Stedi is an API-first clearinghouse that facilitates the automation of healthcare transactions, such as real-time eligibility checks and claims processing. The platform offers modern, developer-friendly JSON-based APIs, enabling fast integration and interaction with over 7,000 payers, thus supporting a broad payer network. Stedi is designed with reliability in mind, featuring multi-region, highly-available APIs with automatic failover for increased uptime. The company prioritizes security, with HIPAA and SOC 2 compliance, role-based access, and multi-factor authentication. Stedi provides robust support, including hands-on engineering assistance and dedicated communication channels, ensuring fast onboarding and efficient transaction management for health tech companies.
📋 Description
• Support new customers from proof-of-concept to production • Collaborate with customers via dedicated Slack channels • Triage requests from customers needing help • Identify product gaps and document issues • Contribute to documentation and internal knowledge base • Utilize data to anticipate customer needs
🎯 Requirements
• Subject matter expertise in revenue cycle management • Technical understanding of APIs • Familiarity with data formats such as JSON and X12 • Experience in customer-facing roles • Ability to work fast and respond urgently • Deep customer empathy
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development
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