Client Care Associate

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Steele Auto Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🛒 Retail

🤝 B2B

🔥 Funding within the last year

💰 $930.9k Grant - Steele Auto Group on 2025-10

Retail • B2B

Steele Auto Group is Atlantic Canada's largest auto dealer group offering a wide selection of new and used cars, trucks, SUVs and vans across numerous brand-specific dealerships. The company also provides vehicle service and parts, collision repair, financing and leasing (including commercial and fleet programs), certified pre-owned vehicles, and online tools such as instant appraisals and credit checks. Steele Auto Group operates multiple dealership locations and aims to deliver customer-focused sales, service, and fleet solutions across the region.

📋 Description

• Deliver top-notch customer experiences over phone, email, or any other channel • Deliver friendly, helpful, and professional support to customers • Schedule appointments and remind customers about upcoming service needs • Manage workload and juggle priorities with ease • Follow up on inquiries and proactively solve issues • Keep customer records up to date and handle confidential info • Collaborate with dealerships to ensure seamless communication and customer service • Conduct outbound calls to proactively reach customers and help drive business to dealerships • Handle inbound inquiries, assist customers with booking appointments

🎯 Requirements

• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word) • A people person with a passion for great service and the experience to prove it • Great communication skills, good at listening and making yourself understood • Organized, with the ability to juggle priorities without dropping the ball • Motivated, detail-oriented, and ready to bring your A-game every day • Comfortable multitasking in a fast-paced environment

🏖️ Benefits

• 100% Matched Retirement Savings Plan – maximum of 4% after just 3 months and a maximum of 5% after 5 years • Flexible Health & Dental Plans – choose from six cost-shared plans tailored to your lifestyle • Mental Health & Wellness Support – 24/7 confidential support through EFAP • Employee Discounts – on vehicle purchases, parts, and service • Work Boot Reimbursement – reimbursement immediately, no waiting required! • Access to Steele University – engaging, role-specific training with progress tracking