Junior Support Analyst, Level 1

Job not on LinkedIn

Yesterday

Apply Now

Receive Emails with Similar Jobs

Stefanini Brasil

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Cybersecurity • Cloud

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

10,000+ employees

Founded 1987

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Attend to, record, and follow up on all requests from registered users in the ticketing system. • Categorize and prioritize tickets according to rules and matrices defined by the client. • Provide guidance to users when the request is outside the contracted scope. • Provide support and resolve tickets via telephone and/or remote access. • Clarify questions related to IT infrastructure and the use of resources. • Address incidents such as unauthorized access, viruses, software reinstallation, and other occurrences within the environment. • Log and route tickets related to hardware, software, infrastructure, and service requests. • Open and forward tickets that require on-site service or data recovery. • Resolve tickets eligible for FCR (First Call Resolution). • Create Critical Incident tickets for appropriate escalation.

🎯 Requirements

• Completed higher education or a completed technical course in technology-related fields.

🏖️ Benefits

• Meal allowance or food voucher (Vale Alimentação/Vale Refeição); • Discounts on courses, universities, and language schools; • Stefanini Academy – an online platform with free, up-to-date courses and certificates; • Mentoring; • Benefits club for medical consultations and exams; • Medical insurance/assistance; • Dental insurance/assistance; • Benefits and discounts club at leading establishments; • Travel club; • Pet care plan/benefit;