Client Service Specialist

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🔥 41 minutes ago

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Sterling

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

📋 Compliance

🔐 Security

💰 Post-IPO Secondary on 2023-06

HR Tech • Compliance • Security

Sterling is a global leading provider of background check, identity verification, and post-hire compliance solutions, now part of First Advantage. The company customizes a comprehensive suite of services including criminal record checks, digital identity verification, drug and health screening, and more, tailored to the unique needs of various industries. With operations in multiple countries, Sterling serves diverse sectors such as financial and business services, healthcare, education, and transportation, leveraging advanced technology and a client-centric approach to enhance hiring processes worldwide.

📋 Description

• Providing a best-in-class service experience to the Sterling Brokers book of clients and plan members • Supporting day-to-day inquiries and escalations from your clients and members • Answering questions about benefit coverage, claims processes, registration, and insurance carrier rules • Supporting escalations from clients and members to ensure a swift resolution • Participating as an active member of our CSS Team which meets daily to ensure alignment on priorities and support any issues that arise day to day • Contributing to cross-functional initiatives to innovate and improve our client journey, SCB products, and other improvement initiatives • Other duties as assigned

🎯 Requirements

• 3+ years of experience in the Group Benefits Industry is required • 3+ years experience in Account Management, Client Services, or Customer Success • LQP, GBA or CEBs designations are an asset • Passionate about remote work and building relationships virtually • Experience with MS Office Suite is required (particularly Excel) • Comfort with a wide range of web applications (e.g. Salesforce, Zendesk, Monday.com) • Ability to prioritize tasks efficiently • Strong time management skills with an ability to hit deadlines as required • Prefer fast-paced environments with the ability to learn and grow • French Bilingual fluency is an asset.

🏖️ Benefits

• Equity participation • Comprehensive health and wellness benefits • Flexible Paid Time Off