Wholesale Manager – E-Commerce, Global Retail

🔥 23 minutes ago

🌏 Anywhere in the World

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 69 open roles for a team of 49.
• No salary listed.

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STERRY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

STERRY is a growth marketing agency that helps ecommerce and crowdfunded brands scale through advertising, creative services, public relations, and email/SMS marketing. They specialize in crowdfunding campaigns, performance advertising and e‑commerce growth, and have a track record of multi‑million dollar raises and revenues for consumer product clients.

📋 Description

• Directly manage, develop, and supervise Wholesale and Capturing Teams across multiple shifts and international time zones • Establish daily operational expectations, task allocations, attendance benchmarks, and output targets • Lead weekly 1-on-1s, pod standups, performance calibrations, and coaching sessions • Monitor capacity, balance workloads, and oversee onboarding, training, and skills development • Track KPIs including order accuracy, first-response turnaround time, and SLA adherence • Supervise communication with B2B retail buyers regarding order status, inventory, shipping, and account requirements • Resolve complex logistics issues and serve as senior escalation point for buyer inquiries • Liaise with global warehouses and 3PL teams on stock allocation, packing, shipping, and dispatch schedules • Troubleshoot shipment discrepancies, backorders, damages, and transit delays • Author, maintain, and refine SOPs for order capture, verification, buyer communication, dispatch, and returns/claims • Audit workflows, eliminate bottlenecks, streamline communication, and improve fulfillment cycles • Ensure accurate generation and organization of invoices, credit memos, and packing lists • Supervise buyer payment tracking and reconciliation against open purchase orders • Partner with Bookkeeping and Accounting teams to resolve billing disputes and reconcile payments • Audit and escalate payment or credit anomalies to executive leadership

🎯 Requirements

• 5+ years of operations experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations • Minimum 2–3 years of direct experience managing, supervising, and coaching distributed remote teams • Experience running performance evaluations, conducting 1-on-1s, managing team SLAs, and handling corrective action or workload reallocations • Direct experience liaising with third-party logistics (3PL) providers, freight forwarders, and warehouse teams across multiple geographic hubs • Experience with B2B commercial invoicing, payment term tracking (Net terms, wire transfers, deposits), and bookkeeping/accounting reconciliations • Ability to build scalable SOPs, process maps, and workflow automations • Experience with Lark/Slack, Notion, Google Workspace, and ERP/WMS platforms • Exceptional written and verbal business English communication skills • Experience managing professional relationships with international retail accounts • Highly structured, detail-oriented mindset with protocol-driven execution and zero-error order entry

🏖️ Benefits

• 100% Remote Flexibility: Work from anywhere with a structured, asynchronous operational rhythm • High-Impact Leadership: Direct autonomy to lead teams and shape operational infrastructure for high-growth global consumer brands • Collaborative Environment: Work alongside dedicated executive leadership, creative minds, and operational specialists

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