Technical Support Engineer

November 25

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Stigg

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SaaS • API • B2B

Stigg is a MonetizationOS platform that centralizes pricing, packaging, entitlements, usage metering and subscription management into a programmable system of record. It provides APIs, SDKs, a sidecar service, embedded UIs and integrations to enable SaaS companies to run flexible pricing models (usage-based, credits, add-ons, bundles, regional pricing, seats, hybrid) and manage entitlements without touching billing or product code. Built for high availability and scale, Stigg focuses on reducing time-to-market for monetization changes and integrating with existing billing stacks for B2B and B2C software businesses.

11 - 50 employees

☁️ SaaS

🔌 API

🤝 B2B

📋 Description

• Act as the primary point of contact for Tier 2 technical support requests from global customers. • Diagnose, troubleshoot, and resolve technical issues related to Stigg’s SaaS platform and API-based functionalities. • Assist customers with API integrations and configuration challenges. • Collaborate closely with Engineering, Product, and Customer Success teams to escalate and resolve complex issues. • Maintain and expand our internal knowledge base — document solutions, FAQs, and troubleshooting guides. • Monitor and respond to tickets, emails, and live chat inquiries within defined SLAs. • Identify recurring issues and provide actionable feedback to improve product quality and customer experience. • Prioritize and manage your support queue efficiently to ensure timely resolution and happy customers.

🎯 Requirements

• 5+ years of hands-on experience providing Tier 2 (or higher) technical support. • Proven experience supporting SaaS platforms with API-based integrations. • Strong understanding of API technologies — ability to read and debug HTTP requests/responses. • Experience working with SQL queries and databases like PostgreSQL, ClickHouse, or DynamoDB. • Familiarity with log and monitoring tools (e.g., AWS CloudWatch, DataDog). • Excellent written and verbal communication skills — you’re confident working with global customers. • Experience with ticketing systems (Zendesk, Intercom) and collaboration tools (Slack, Jira). • Solid troubleshooting skills and a customer-first mindset. • Ability to manage multiple tasks, prioritize effectively, and deliver under pressure.

🏖️ Benefits

• Stock options • competitive salary • latest MacBook Pro