Loyalty Platform Architect

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October 23

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Stitch

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B2B • Marketing • SaaS

Stitch is a specialized consultancy for marketing teams that utilize Braze, a leading customer engagement platform. The company provides comprehensive support in implementing, migrating, and optimizing marketing strategies using Braze, acting as an integral extension of clients' teams. Stitch prides itself on deep expertise in the martech landscape and collaborates with marketers to enhance their customer engagement programs, unlocking the potential for creative and data-driven marketing initiatives. As a trusted partner, Stitch focuses on helping businesses harness the full potential of Braze for transformative customer interactions.

11 - 50 employees

🤝 B2B

☁️ SaaS

📋 Description

• Lead full Talon.One deployments, including platform configuration, rules and effects logic, and loyalty program design. • Go through Braze enablement in order to support Braze campaigns and migrations from legacy platforms • Design integration blueprints to connect Talon.One with systems like mobile apps, POS, CMS, Braze, Databricks, authentication providers, and gift card vendors. • Build workflows using Talon.One endpoints and custom events to solve for scenarios like “Forgot to Scan” and reward history access. • Conduct QA and manage the cutover from legacy platforms like Paytronix to fully operational Talon.One logic. • Collaborate with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases. • Support other team members’ enablement on Talon.One • Refactor Braze campaigns to leverage Talon.One logic and simplify triggered communications (e.g., tier changes or points expiration). • Lead documentation and training to ensure client teams are confident using Talon.One independently. • Produce supporting artifacts like deployment blueprints, data catalogs, and technical documentation. • Support change management by advising on new roles, writing job descriptions, and helping interview candidates. • Collaborate with Stitch Business Strategists, PMs, and Lead Architects to execute client migrations smoothly. • Lead discovery and solution design sessions for loyalty and promotion use cases. • Bring continued enablement, new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours • Effectively manage your time to achieve quarterly billable hour targets • Stay informed about the latest advancements in Talon.One, Braze, and Braze’s technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining additional certifications • Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement • Perform additional duties as assigned and needed

🎯 Requirements

• 5+ years of experience working with loyalty platforms, marketing platforms, or promotions engines. • Deep hands-on experience configuring and deploying Talon.One across complex ecosystems. • Strong technical skills in system integration (APIs, SDKs), with experience connecting martech tools like Braze, Databricks, CMS, POS, and gift card providers. • Proven ability to design and implement scalable, real-time customer session workflows. • Ability to articulate marketing technology best practices and translate them into practical implementation recommendations • Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity • Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment • Excellent strategic and technical thinking, enabling you to envision holistic solutions that align with customer objectives and navigate complex situations with confidence • Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively • Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations • Ability to travel up to 20%

🏖️ Benefits

• Flexible PTO policy • Medical, dental, vision, and life insurance • 401k with company match • Monthly tech stipend • Paid parental leave • Paid bereavement leave • Mental well-being support • In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana