HR Shared Services Manager

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September 12

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Stitch Fix

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Fashion • Retail • eCommerce

Stitch Fix is a personal styling service that offers a unique and personalized approach to fashion for women, men, and kids. Clients start by taking a style quiz, which helps Stitch Fix understand their preferences, sizes, and budget. Based on this information, a personal stylist selects five personalized clothing pieces that are shipped directly to the client's door. Customers can choose to keep and purchase any items they like, with the $20 styling fee applicable to kept items. Stitch Fix carries a wide range of sizes and offers free shipping and returns. The service is flexible, with no subscription required, allowing customers to order style boxes on demand or at regular intervals. Stitch Fix also offers a 'Freestyle' shopping option where clients can browse curated suggestions based on their preferences. The company covers a wide variety of styles from numerous brands, ensuring there are options to suit various fashion tastes and needs.

5001 - 10000 employees

Founded 2011

👗 Fashion

🛒 Retail

🛍️ eCommerce

💰 $36.9M Venture Round on 2017-11

📋 Description

• Lead the centralized HR service delivery team to shape the employee experience and evolve HR design and infrastructure • Leverage AI and automation to ensure efficient and consistent execution of core HR functions from hire to retire • Ensure high standards of operational excellence, positive employee experience, and continuous improvement within the shared services model • Partner closely with key stakeholders to ensure alignment, accuracy, and effective delivery across the enterprise • Oversee complex projects that drive an exceptional employee experience, including system implementations and process improvements • Create and execute a shared services strategy, evolving and standardizing operations and leveraging technology for efficient delivery • Oversee and optimize centralized functions for compliance, immigration, escalations, and data management • Use data and stakeholder engagement to identify ongoing needs and opportunities to enhance processes and optimize technology solutions • Drive cross-functional project teams and manage all phases from initiation to completion • Champion change by creating and implementing robust transition plans to foster employee buy-in and engagement • Coach and develop a team of professionals, monitor staff performance, and drive performance improvement initiatives • Lead and influence internal partners and external vendors to ensure project alignment and successful outcomes • Translate long-term business objectives into actionable HR programs and services • Summarize and present data to stakeholders, simplifying complex information into clear insights • Ensure HR systems and processes are compliant and audit-ready, and drive continuous improvement informed by market data

🎯 Requirements

• 7+ years proven experience in HR in a people-focused or Shared Services role • Have a Bachelor’s degree, or equivalent combination of education and work experience • Expertise in HR systems (Workday, Greenhouse, Fountain, Looker, Qualtrics) • Strong understanding of how to leverage technology to enhance service delivery and efficiency • Experience managing and transforming HR operations • Demonstrated ability to lead and manage large-scale projects, such as system implementations • Skilled in using data to identify opportunities, solve complex problems, and make data-driven decisions • Comprehensive knowledge of HR compliance requirements and experience managing audit processes and ensuring data integrity • Excellent communication and analytical skills • Experience with AI, machine learning, and automation tools (preferred) • Certification or advanced training in project management and/or change management methodologies (e.g., Lean, PMP, Prosci) (preferred) • Strong vendor management experience (preferred)

🏖️ Benefits

• competitive salary • benefits • equity • eligible for an annual bonus • new hire and ongoing grants of restricted stock units, depending on employee and company performance • medical, dental, and vision benefits • comprehensive compensation packages and inclusive health and wellness benefits