Advising Support Representative

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strayer University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1892

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Strayer University is an accredited, online institution that provides flexible degree programs tailored to meet the needs of working adults. With over 130 years of experience in higher education, Strayer offers a range of bachelor's, master's, and associate degrees across various fields including business, information technology, and healthcare management, infused with industry-relevant skills to help students succeed in their careers.

📋 Description

• Support learner requests regarding academics and learner records from first course through graduation and beyond • Provide exceptional service experiences for Capella University learners • Proactively inform learners about program milestones, resources, and coach connections • Educate learners about self-service resources and promote learner independence • Respond through phone, voicemail, email, text, and casework systems • Answer questions within role boundaries and triage requests to academic coaches or other departments • Use Salesforce/Campus Solutions System, Academic Plans, InContact, SharePoint, Pinnacle, ScheduleOnce, and MS Office to manage data, perform tasks, document interactions, and answer questions • Create, manage, and resolve casework within assigned SLAs • Support outbound call campaigns • Manage internal communication channels, including Outlook, web-based meeting platforms, and Microsoft Teams • Maintain time management and schedule adherence • Partner with coaches and departments to resolve learner requests • Participate in one-to-one meetings, weekly team meetings, coaching sessions, training, and quality reviews • Develop subject matter expertise in university and advising processes • Encourage and mentor other employees • Identify and recommend process improvements • Evaluate priorities, make timely decisions amid ambiguity, and complete project assignments • Perform other duties as assigned

🎯 Requirements

• 1+ years of experience working in a professional setting leveraging strong written and verbal communication and solid customer service skills • High school diploma required • Some college experience preferred • Must be able to travel up to 10% of the time • Must be able to lift 25 lbs. • Must be able to work more than 40 hours per week when business needs warrant • Strong written, verbal, and active listening skills • Ability to handle complex customer resolution issues with reasonable autonomy • Ability to achieve and sustain objectives and performance metrics • High accuracy and attention to detail • Organizational and prioritization skills • Strong technological skills, including Microsoft Office Suite, Salesforce, PeopleSoft CRM, and other education-related software and internet applications • Ability to remain calm under pressure and maintain a professional demeanor • Customer service, relationship-building, and problem-solving skills • Regular, dependable attendance and punctuality

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax-saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay eligibility for non-exempt employees, if applicable

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