Director of Operations

🕒 September 18

đŸ‡ș🇾 United States – Remote

⏰ Full Time

🔮 Lead

⚙ Operations

đŸ‘» Ghost score 12%

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Logo of Streamside Parks

Streamside Parks

51 - 200 employees

🏹 Hospitality

✈ Travel

Hospitality ‱ Travel

Streamside Parks is an operator of RV resorts and campgrounds across the United States. It manages a portfolio of branded properties — including Signature Parks and Classic Parks — and many named locations (e. g. , Twin Grove, Moose Creek, North Landing Beach, Indian Waters, Ardmore Lakes, Peach Queen, Rivertown Rose, and others). The company markets convenient, highway-adjacent RV parks with amenities like full RV hookups, WiFi, laundry, pet-friendly areas, pools, fishing ponds, cabins/cottages at some locations, and family-oriented activities and community events. Streamside emphasizes easy booking/check-in, modern-maintained facilities, traditional hospitality, and creating welcoming community experiences for short- and long-term stays.

📋 Description

‱ Lead, manage, and develop all Regional and District Managers, and through them, Property Managers and park teams portfolio-wide ‱ Build a high-performing operations team through hiring, mentoring, and succession planning ‱ Develop and execute operational strategy aligned with company growth objectives ‱ Own portfolio-wide KPIs including revenue, occupancy, NOI, and guest satisfaction ‱ Maintain visibility into district- and park-level performance to identify systemic issues and course-correct ‱ Own budget performance and ensure efficient resource use and achievement of financial targets ‱ Review financial performance and ensure accurate reporting and rent/revenue collection portfolio-wide ‱ Identify and implement best practices, process improvements, and operational efficiencies ‱ Ensure compliance with industry regulations, safety protocols, and company standards ‱ Enforce brand standards across the portfolio ‱ Align park-level execution with marketing, finance, CapEx/facilities, HR, and IT ‱ Establish operating rhythms with Regional and District Managers through check-ins, reporting cadences, and review cycles ‱ Drive company-wide initiatives to successful implementation at the park level ‱ Ensure guest needs are consistently met and exceeded; analyze feedback to drive service improvement ‱ Provide senior leadership with regular updates on portfolio performance, risks, and initiatives ‱ Communicate company goals and standards through management levels to park teams

🎯 Requirements

‱ Strong people leadership and team development capabilities ‱ Financial acumen and budget management ability ‱ Ability to analyze park-, district-, and portfolio-level metrics and derive actionable insights ‱ Ability to develop and execute strategic operational plans aligned with business objectives ‱ Strong understanding of branding principles and delivering the brand promise ‱ Relationship-building skills with internal staff and external vendors ‱ Project management proficiency, including planning, budgeting, and resource allocation ‱ Excellent verbal and written communication skills ‱ Ability to provide strategic direction, motivate teams, and foster collaboration and innovation ‱ Problem-solving ability and creative solution development ‱ Adaptability to changing market dynamics, emerging trends, and evolving business needs in the RV park industry ‱ Ability to ensure compliance with industry regulations, safety protocols, and company standards ‱ Ability to manage portfolio-wide KPIs including revenue, occupancy, NOI, and guest satisfaction

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