Customer Success Enablement Business Partner

🔥 23 hours ago

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

📋 Description

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs • Shape onboarding and ongoing development for Customer Success Managers, building role-specific offerings and coordinating handoffs for ongoing administration and management • Build governance, roadmaps, and operating rhythms to prioritize requests, manage dependencies, and deliver complex programs consistently • Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs • Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders • Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness • Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback

🎯 Requirements

• 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams • Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams • Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution • Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance • Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working

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