Client Implementation Specialist

🕒 4 days ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Strive Compounding Pharmacy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Strive Compounding Pharmacy is a personalized compounding pharmacy and healthcare company that specializes in custom-formulated medications, supplements, and wellness treatments tailored to individual patient needs. They partner with healthcare providers and offer a range of services including hormone therapy, weight management, mental health, sexual health, anti-aging, hair growth, autoimmune and specialty therapies, plus OTC products, supplements, and wholesale programs. Strive emphasizes regulatory compliance, third-party testing, sterile compounding practices, provider collaboration, and a patient-focused approach to deliver outcome-oriented, customized medicine.

📋 Description

• Lead end-to-end client onboarding and technical implementations within defined timeframes and scope • Monitor go-live milestones, identify risks or bottlenecks, and implement solutions to keep timelines on track • Configure software/platform settings, user accounts, and workflows based on client specifications • Set up products and medication templates in EMR • Set up user accounts for HubSpot clarifications • Configure web hooks via LifeFile when no integration is needed • Hand off partners to the Client Solutions team when an API integration is identified • Assist with data mapping, import/export tasks, and initial data validation • Diagnose and resolve technical implementation issues independently or with Client Solutions technical support • Conduct virtual live training for admin users and end-users • Advise clients on prescribing best practices to maximize compounded prescription accuracy • Partner with Sales and Customer Success Manager teams for seamless handoffs and client satisfaction • Monitor prescriptions for clinical and formatting accuracy and conduct outreach when issues are identified, from the first prescription through account activation (10th prescription)

🎯 Requirements

• Minimum 2 years experience as a registered pharmacy technician • Holds a PTCB certification • Implementation experience OR strong understanding of EMR platforms • Strong technical writing skills (SOPs, product changes, client documentation) • Strong interpersonal and communication skills; comfortable with both technical teams and client stakeholders

🏖️ Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date • Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider • Paid time off • Sick time • FSA and HSA options • Parental leave • 401(k) with employer matching • Life insurance • Vision and dental insurance • Veterinary insurance • Collaborative, engaging workplace with opportunities to connect, celebrate, and build meaningful relationships • Support for personal and professional growth

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