Customer Success Manager

Job not on LinkedIn

🕒 September 29

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Strive Compounding Pharmacy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Strive Compounding Pharmacy is a personalized compounding pharmacy and healthcare company that specializes in custom-formulated medications, supplements, and wellness treatments tailored to individual patient needs. They partner with healthcare providers and offer a range of services including hormone therapy, weight management, mental health, sexual health, anti-aging, hair growth, autoimmune and specialty therapies, plus OTC products, supplements, and wholesale programs. Strive emphasizes regulatory compliance, third-party testing, sterile compounding practices, provider collaboration, and a patient-focused approach to deliver outcome-oriented, customized medicine.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers • Conduct regular one-on-one meetings focused on performance, career development, and strategy • Create and maintain professional development plans for team members • Coach the team on provider engagement, retention strategies, and account management best practices • Foster accountability, collaboration, and continuous improvement • Ensure proactive management of provider relationships and measurable business outcomes • Monitor customer health, retention risk, diversification trends, and engagement metrics • Partner with Customer Success Managers on strategic accounts and escalations • Review and guide customer success plans, executive business reviews, and growth strategies • Support complex provider situations and high-priority escalations • Establish and monitor team performance goals and KPIs • Track regional retention, churn, diversification, customer satisfaction, and growth performance • Conduct performance evaluations and provide timely feedback • Recognize and reward high performance while addressing performance gaps through coaching and development plans • Ensure consistent execution of customer success processes and best practices • Improve workflows, reporting, and clinic engagement strategies • Collaborate with Leadership on projections, team capacity, and territory management • Use customer success platforms and reporting tools to analyze team and territory performance • Partner with Sales on growth and expansion opportunities • Collaborate with Clinical and internal teams to communicate provider feedback and advocate for clinic and patient needs • Work with Operations and Enablement to improve processes, tools, and training programs • Represent Customer Success in cross-functional meetings and initiatives

🎯 Requirements

• 1-2 years of direct leadership in Sales, Client Services, Account Management, or related experience • Strong communication and relationship building skills • Ability to manage multiple priorities and accounts simultaneously • Experience with CRM and project management platforms, including Google Workspace • Ability to travel up to 10% for team and organization events • Primarily remote work environment with regular periods of sitting, standing, and computer use • Occasional lifting as needed

🏖️ Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date • Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider • Paid time off • Sick time • FSA and HSA options • Parental leave • 401(k) with employer matching • Life insurance • Vision and dental insurance • Veterinary insurance • Collaborative, engaging workplace with opportunities to connect, celebrate, and build meaningful relationships • Support for personal and professional growth