Head of Customer Success Partnership

🕒 May 23

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands-on involvement in key partner topics. • Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning. • Stay closely involved in partner operations, including production performance, adoption, escalations, and expansion opportunities. • Build and improve practical processes for partner onboarding, production support, engagement models, and partner-related CRM standards. • Act as the key Customer Success point of contact for partner-related initiatives. • Partner with Sales, Product, Engineering, Marketing, Operations and Finance on partner growth, technical escalations, reporting, billing and commercial topics. • Track partner performance, health, revenue impact and risks.

🎯 Requirements

• Strong experience in Customer Success, Partner Success or Account Management leadership, ideally in B2B SaaS, fintech, compliance, identity verification, fraud prevention or another complex technical environment. • Proven experience managing and developing small or medium-sized teams while staying hands-on with customers, partners or key accounts. • Experience working with partners, enterprise customers or indirect revenue channels across multiple regions. • Strong commercial mindset, with the ability to identify expansion opportunities. • Excellent cross-functional stakeholder management skills. • Strong analytical and process-building mindset. • Confident communication style, strong ownership and the ability to manage complex escalations in a structured, calm and business-oriented way.

🏖️ Benefits

• Remote-first, trust-based culture. • True flexibility. • Extra time off. • Your birthday is a holiday here. • 10 personal days each year. • Seven sick days without paperwork. • Compensation benchmarked to the market. • Growth built in with clear goals and personal development plans. • Team offsites fully covered. • Getting you set up with tools and hardware.