Head of Operations and Client Success

Promoted

Job not on LinkedIn

Promoted

🕒 April 21

🌏 Anywhere in the World

💵 $60k - $85k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ViReal

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

ViReal is a founder-led growth partner that helps consumer mobile apps scale installs, retention and revenue through organic UGC, viral growth mechanics, conversion optimization, and product advisory. They run high-volume UGC creative production and distribution, full-funnel analytics and A/B testing, and design referral/viral systems and community features to lower CAC and increase LTV. ViReal positions itself as a strategic extension of app teams, with case studies showing rapid MAU and ARR growth for partners.

📋 Description

• Own customer success and client management across all active accounts. Reports, calls, escalations, retention. • Build and maintain client reporting frameworks that are modular and scalable • Manage difficult client conversations. Underperformance, scope issues, churn risk. • Own financial operations: payments, expenses, reconciliation, filing deadlines, accountant liaison, etc • Design and maintain operational documentation and workflows. Notion, SOPs, playbooks, knowledge base. • Manage multiple team members. Set standards, give feedback, ensure nothing falls through the cracks. • Embed AI and automation into operational workflows. Use Claude, scripting, and tooling to build leverage around yourself and the team. • Report upward to the CEO and COO with clarity and consistency. Absorb complexity, surface clean information. • Create genuine leverage for leadership by taking things fully off their plate.

🎯 Requirements

• Evidence of entrepreneurship or building something independently • Experience in operations, client success, or delivery management at a services/agency business or a high-ownership startup role • Has managed multiple direct reports. Can set standards, develop people, and hold accountability without micromanaging. • Proven track record managing client relationships through underperformance and difficult conversations • Has reported to a CEO or COO and been accountable for client and business outcomes • Financial operations competency • Excellent documentation and process-building skills. Has built SOPs, playbooks, or reporting systems from scratch. • Outstanding written and verbal communication. Client-facing quality. • AI-native. Actively uses AI tools and automation in their workflow. • Familiarity with UGC, creator campaigns, or social media marketing • Self-motivated. Works to their own standard, not to someone checking on them. • Low ego. The work ranges from strategic to tedious. Both matter equally. • Remote-first, async environment experience

🏖️ Benefits

• Remote-first, work from anywhere • Top of Market equity in a business run by a management team with 4 exits between them • Path to VP or C-Suite as the company scales