Partnership Customer Success Manager

🕒 July 25

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Manage day-to-day relationships with partners and key customers across business, technical, and product topics. • Help partners and customers achieve their goals by ensuring smooth communication, strong product adoption, and timely support. • Build trusted relationships with key stakeholders through check-ins, updates, and business reviews. • Identify growth opportunities, potential risks, and areas where Sumsub can bring additional value. • Introduce partners and customers to new product features, support feature rollouts, and collect feedback on product needs. • Share partner and customer feedback internally to help improve processes and product experience. • Act as a liaison between partners and internal teams, including Sales, Solutions, Product, Legal, Marketing, and Customer Success.

🎯 Requirements

• Previous experience as a Customer Success Manager, Account Manager, or Business Development Manager, ideally in fintech, payments, crypto, SaaS, or another B2B environment. • Advanced English. • Strong communication skills and the ability to build relationships with different stakeholders. • Basic understanding of KYC, compliance, identity verification, or fraud prevention would be a strong plus. • Good analytical skills, with confidence working with Google Sheets, MS Excel, or similar tools. • Proactive and structured approach, able to identify risks and drive tasks to completion. • Comfortable working cross-functionally with other internal teams.

🏖️ Benefits

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • Extra time off, including your birthday as a holiday. • 10 personal days each year. • 7 sick days without paperwork. • Time to rest is part of the deal. • Compensation is fair and transparent, benchmarked to the market. • Access to learning opportunities and covering role-specific events. • Team offsites fully covered.