Customer Success Manager – Technical

Job not on LinkedIn

🔥 6 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sunflower Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🔐 Security

🔧 Hardware

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $16M Series B on 2025-11

Security • Hardware • Artificial Intelligence

Sunflower Labs is a security technology company that builds The Beehive, a fully autonomous, AI-powered drone security system designed to protect residential, commercial, and industrial properties. The Beehive combines a self-charging ground station (“Hive”) and an autonomous quadcopter (“Bee”) that launches on alarms or schedules, streams HD video, uses AI to detect and track people, vehicles, and animals, and returns autonomously for recharging. The system emphasizes regulatory compliance (FAA Part 107 waivers, EASA SORA), privacy controls (geocaged airspace, real-time blurring, no facial recognition), cloud integrations and APIs, and ISO/IEC 27001:2022 information-security certification. Sunflower ships systems internationally and offers integrations with existing security monitoring and remote piloting services; it has been shipping since 2022.

📋 Description

• Own after-sale customer care • Monitor customers whose systems go offline or whose cameras stop triggering flights during working hours • Own integrations and site networking support • Work drone and base station issues through the support process • Make customers' initial sites work well enough to drive additional site orders • Identify and help close expansion orders, add-ons, or renewals • Report to the Head of Sales • Maintain a dotted-line relationship with the support lead for support work, with severity setting priority regardless of account size • Travel occasionally for customer go-lives and account reviews

🎯 Requirements

• 3+ years supporting connected hardware deployed at customer sites, such as drones, robots, cameras, or IoT devices, in customer success, technical account management, solutions engineering, or support • Experience working inside a ticketed support process • Hands-on network troubleshooting, including TCP/IP, DNS, DHCP, VLANs, and firewalls • Ability to pull and read logs over SSH on the Linux command line • Experience integrating systems through webhooks, REST APIs, or video streams such as RTSP/ONVIF • Track record of growing owned accounts through expansion orders, add-ons, or renewals found and helped to close • Ability to explain technical problems plainly to a non-technical security manager • Ability to ask discovery questions that uncover a customer's next site • Experience with VMS or alarm platforms such as Genetec, Hanwha, Verkada, or Alarm.com is a bonus • Hands-on troubleshooting of drones, robots, or other autonomous systems beyond first-level checks is a bonus • FAA Part 107 remote pilot certificate is a bonus • Experience in physical security, working with integrators, monitoring centers, or guard companies is a bonus • Experience renewing or expanding lease or subscription contracts is a bonus

🏖️ Benefits

• Full-time position • Remote work within the United States • Occasional travel (about 10 to 15%) for customer go-lives and account reviews • At-will employment • 42 hours/week

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