Product Manager, Consumer & Mobile Applications

🕒 4 days ago

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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SunStrong Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

⚡ Energy

🤝 B2B

💰 $900M Debt financing on 2025-11

Energy • B2B

SunStrong Management is an operations and asset management company that manages distributed solar and energy infrastructure on behalf of owners, institutional investors, and residential customers. The company specializes in field service operations & maintenance (O&M), billing and collections, and investor engagement and reporting, often stepping in to manage solar assets abandoned by originators to keep systems online and customers supported. SunStrong bridges sustainably minded capital partners and real-world infrastructure operations to deliver reliable performance and steady investor returns.

📋 Description

• Own the product vision, strategy, and multi-quarter roadmap for SunStrong's homeowner-facing mobile and web applications • Define the end-to-end homeowner experience across customer care, payment, service, and monitoring • Inventory inherited consumer apps and decide which to sustain, migrate, consolidate, or retire • Plan and lead customer migrations, including account, credential, payment-method, autopay, communications, store listing, release management, and sunset planning • Evaluate build, buy, and partner options and document recommendations and operating costs • Deliver self-service capabilities for account management, case creation and status, knowledge, guided troubleshooting, and agent handoff • Deliver bill payment and billing transparency, including invoices, payment methods, autopay, payment plans, and delinquency communications • Deliver end-to-end field service requests, including scheduling, technician tracking, and resolution • Define independent monitoring for homeowners' generation and storage assets with Fleet Telemetry • Own product metrics including active users, migration rate, self-service resolution, call deflection, on-time payment, autopay adoption, field-service completion, app rating, crash-free sessions, and cost to serve • Instrument features, run experiments, report realized value, and conduct continuous discovery • Collaborate across Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Design, Legal and Compliance, and external vendors • Ensure compliance with PCI-DSS, consumer privacy and consent, accessibility, FDCPA, UDAAP, and app store policies • Write build-ready requirements, own launch readiness, and communicate trade-offs to operational and executive stakeholders

🎯 Requirements

• 6+ years in product management, owning consumer-facing software products end to end — discovery through launch and iteration • 3+ years owning native mobile applications (iOS and Android) in production, including app store release management, versioning, and supporting a live consumer user base • Demonstrated experience with transactional consumer flows such as account management, payments or billing, and customer support • Experience migrating, consolidating, or sunsetting applications or platforms • Strong analytical skills, including SQL fluency, product analytics, and experimentation • Excellent written and verbal communication • Track record of leading cross-functional initiatives to completion and earning followership without formal authority • Preferred: experience in solar, distributed energy, utilities, telecom, or another business with a large installed base and field service component • Preferred: experience building monitoring or device-data experiences, including production dashboards, alerting, and connected-device or IoT applications • Preferred: experience in consumer financial services or fintech subject to payments and collections regulation • Preferred: experience integrating customer-facing apps with Salesforce Field Service and Service Cloud, billing, ERP, or payments platforms • Preferred: experience integrating products and customers following an acquisition or portfolio transition • Preferred: familiarity with WCAG, design systems, and applying AI to customer self-service • Bachelor's degree in business, engineering, computer science, design, or a related field is preferred; advanced degree welcome but not required

🏖️ Benefits

• Full-time employment • Remote work option for candidates in the U.S.

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