Senior Software Engineer – AWS Connect, Contact Center

🕒 June 23

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SunStrong Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

⚡ Energy

🤝 B2B

🔥 Funding within the last year

💰 $900M Debt financing on 2025-11

Energy • B2B

SunStrong Management is an operations and asset management company that manages distributed solar and energy infrastructure on behalf of owners, institutional investors, and residential customers. The company specializes in field service operations & maintenance (O&M), billing and collections, and investor engagement and reporting, often stepping in to manage solar assets abandoned by originators to keep systems online and customers supported. SunStrong bridges sustainably minded capital partners and real-world infrastructure operations to deliver reliable performance and steady investor returns.

📋 Description

• Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect. • Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice – AWS Connect products. • Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop. • Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.

🎯 Requirements

• AWS Connect Mastery (Required) : Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure. • Telephony Architecture (Required) : Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting. • Multi-Channel Experience : Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers. • Salesforce Ecosystem : Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing. • Agile Mindset : Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment. • 6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations. • AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.

🏖️ Benefits

• HDHP and PPO Medical Plans • buy-up plans for both Dental and Vision • ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons. • Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.