Account Manager, Healthcare RCM

Job not on LinkedIn

🕒 September 21

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SuperDial

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

<SuperDial> is an AI-powered SaaS company that automates high-volume outbound healthcare phone calls for revenue cycle management (RCM) teams, provider groups, and DSOs. Its voice AI agents handle end-to-end payer and provider interactions—such as prior authorizations, eligibility and benefits verification, claim follow-ups, and provider data attestation—integrating with EHR/PMS systems and logging results into existing workflows. SuperDial is HIPAA- and SOC 2-compliant, offers human fallback when calls can’t be completed autonomously, and is positioned as a B2B platform that reduces manual work and AR days for healthcare organizations.

📋 Description

• Own day-to-day account management for a portfolio of healthcare accounts • Lead recurring customer meetings and maintain clear next steps, owners, and follow-through • Build trust with operational, technical, and day-to-day customer stakeholders • Develop understanding of customer RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics • Support customer onboarding and implementation and configure SuperDial workflows to align with customer goals and processes • Help customers adopt AI voice agents across eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up • Monitor bot behavior, workflow performance, customer health, engagement, usage, risks, and renewal milestones • Deliver customer training and best-practice guidance • Connect SuperDial’s work to measurable outcomes such as reduced manual work, improved throughput, faster follow-up, fewer escalations, and improved revenue cycle performance • Identify adoption, workflow fit, product performance, payer behavior, implementation, integration, and stakeholder-alignment issues • Support action plans to address customer risks before escalation • Partner with Sales and internal teams on renewal readiness and expansion opportunities • Translate between customer stakeholders and internal teams regarding workflows, payer interactions, product behavior, call scripts, integrations, configuration, bot performance, edge cases, and operational impact • Troubleshoot issues by investigating workflow behavior, reviewing data or logs, and partnering with Product and Engineering • Document, prioritize, communicate, and resolve customer issues with Product, Engineering, Deployment Operations, Agent Operations, and Sales • Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs • Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up • Contribute to playbooks, templates, training materials, and repeatable Account Management practices • Use data and customer insight to identify trends, risks, opportunities, and next steps across the portfolio

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment • Healthcare workflow fluency or ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows • Strong technical aptitude and comfort learning product behavior, asking technical questions, and explaining technical concepts to non-technical audiences • Comfort working with technical teams and discussing integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution • Curiosity about AI, automation, and voice agents • Strong communication skills and ability to build trust with operators, technical stakeholders, and day-to-day users • Organized and action-oriented, with strong follow-through and attention to detail • Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity • Ability to solve ambiguous problems and turn complexity into clear next steps • Commercial awareness of how adoption, trust, and measurable value contribute to retention and expansion • Proactive, low-ego, and comfortable operating in a fast-moving startup environment • Preferred experience in healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS • Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools

🏖️ Benefits

• Equity • Full health benefits • 401(k) • 16 weeks of parental leave • Other benefits as part of the total compensation package