Customer Onboarding Specialist

🕒 June 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Super Dispatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Venture Round on 2019-12

Super Dispatch's Auto Transport platform is a one-stop-shop for everything carriers and shippers needs to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, the Super Dispatch platform provides the advanced experience Carriers and Shippers deserve.

📋 Description

• Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once. • Configure the platform, set up integrations, and get users and organizations fully operational. • Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices. • When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems. • Use AI productivity tools to improve the consistency and efficiency of your onboarding work. • Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers. • Support change management within customer organizations to drive adoption and long-term value.

🎯 Requirements

• Experience in customer onboarding, implementation, solutions consulting, or technical account management. • Tech-savvy and quick to learn new software. • Comfortable with API concepts and integration workflows, able to explain how systems connect and guide customers on best practices. • Coding not required. • Clear communicator who can explain technical concepts to non-technical audiences. • Proficient with AI productivity tools. • Experience in Salesforce or a similar CRM. • Organized and self-directed, able to manage multiple accounts in a remote environment. • Willing to develop working knowledge of the auto transport industry to better advise customers. • Willing to travel domestically on an occasional basis for on-site onboarding.

🏖️ Benefits

• Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems • Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company • Retirement - We provide both Stock Options and 401K with a company match • Remote First Culture - We’re a 100% distributed team! • Wellness Stipend - We provide a monthly stipend for your health, wellbeing, and fitness needs ($50/mo) • Generous Time Off - Flex PTO policy so you can take the time you need, when you need it, as well as 6-12 weeks paid parental leave • Great Gear - we’ll set you up for success with the latest tech