SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
Customer Service Representative II
🕒 4 days ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
📋 Description
• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
🎯 Requirements
• At least 1 year CSR experience in community solar products • Sales experience (outbound)
Apply NowSimilar Jobs
🕒 4 days ago
Customer Support Specialist providing first point of contact for technical assistance on Neumo platform. Collaborate with internal teams and assist users in achieving their goals through the platform.
🕒 4 days ago
Customer Support Specialist providing technical assistance and troubleshooting for Neumo products. Responsible for resolving customer inquiries and maintaining satisfaction remotely.
🕒 4 days ago
Customer Service Representative assisting US customers with technical support via phone and email. Responsible for solving issues and maintaining service quality with energetic enthusiasm.
🇺🇸 United States – Remote
💵 $17 - $28 / hour
💰 $225M Post-IPO Debt - Consensus Cloud Solutions on 2025-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🕒 4 days ago
Customer Service Associate at Ivy Camps USA providing support and solutions for educational programming. Engaging with customers to enhance their experience in a remote capacity.
🕒 4 days ago
Concierge Customer Service Representative managing customer interactions regarding health benefits at MedWatch. Handling inquiries and assisting members with health plans and precertification processes.
🇺🇸 United States – Remote
💵 $19 - $20 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
