Customer Service Specialist – Sports Streaming

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide exceptional customer service as brand ambassador for sports fans • Support all aspects related to customer's digital sports platforms • Create best-in-class experiences for fans • Educate fans and help them accomplish their streaming goals • Use technology tools to resolve fan inquiries • Develop and maintain knowledge of client’s products and services

🎯 Requirements

• High school diploma or GED • Ability to type 30+ words per minute • 1+ year of customer service experience • Excellent English communication skills, both verbal and written • Strong critical thinking and problem-solving skills • Efficient in website/digital navigation and interaction • Strong knowledge of and passion for sports • Ability to multitask, prioritize and manage time effectively in a fast-paced environment • Proficient in Microsoft programs

🏖️ Benefits

• Competitive hourly rates • Paid training and PTO • Global Flexible Vacation Policy • Additional pay incentives • Monthly rewards & recognition programs • Medical, dental and vision benefits • Advancement opportunities • Employee Discounts • EAP & Health and Wellness programs