Operations Director

🕒 August 21

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Lead one of Sutherland’s rapidly expanding educational technology programs • Champion large-scale Business Process Outsourcing (BPO) and client programs • Manage daily operations and long-term projects for the assigned unit • Hire, train, and supervise department staff, managers, and coordinators • Set clear performance goals • Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives • Collaborate cross-functionally to streamline scholarship processing, family outreach, and system improvements • Ensure program and financial operations comply with state laws, contractual obligations, and internal policies • Oversee seamless execution and strategic alignment of client programs

🎯 Requirements

• Bachelor’s degree in a relevant field • 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience • Senior management experience overseeing large-scale programs with over 150+ headcount across multiple geographies or experience at the Director level • Prior background in the educational technology (EdTech) sector highly preferred • Proven ability to manage, mentor, and drive accountability with frontline managers in a distributed or remote environment • Strong financial acumen, including success building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies • Outstanding verbal and written communication abilities • Decisive, data-driven decision-making • Strong leadership traits

🏖️ Benefits

• Remote work option • Confidential handling of applicant information according to EEO guidelines • Voluntary Administrative EEO record completion; information is kept confidential and does not affect employment decisions