Customer Account Manager – Team Leader

6 days ago

Apply Now

Receive Emails with Similar Jobs

Swapcard

WebsiteLinkedInAll Job Openings

SaaS • B2B • Events

Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.

201 - 500 employees

☁️ SaaS

🤝 B2B

💰 Venture Round on 2018-06

📋 Description

• Lead a group of CAMs (mix of ex-AMs and ex-CSMs) through a structured coaching approach. • Drive team cadence: portfolio reviews, renewal preparation, and client success routines. • Ensure performance monitoring, regular feedback, and individual development plans. • Build a strong team culture focused on ownership, accountability, and collaboration. • Maintain strong **revenue pressure** across the portfolio — renewals, expansions, and NRR growth. • Coach CAMs on **Salesforce & Gainsight usage and adoption**, pipeline management, forecasting, opportunity tracking and account touch point follow up • Support commercial discussions: pricing agility, renewals, and strategic account negotiations. • Report to the Head of CAM on forecasting accuracy and revenue delivery consistency. • Support CAMs in becoming **success-driven advisors**: • Monitor portfolio reviews and engagement score tracking. • Deepen platform knowledge to help clients drive adoption and event performance. • Coach on positioning and transforming new value levers (e.g., Exhibitor Marketplace, monetization). • Ensure CAMs actively help clients succeed through best practice sharing, training sessions, and follow-up on platform usage. • Oversee **implementation success follow-up** in partnership with CIM Team Leads to ensure customer objectives defined during onboarding are achieved and translated into measurable success metrics. • Monitor **feedback calls and post-implementation reviews**, identifying opportunities to strengthen engagement, correct friction points, and align platform performance with the client’s business goals. • Collaborate with CIM Team Leads to ensure seamless coordination between setup and ongoing success phases, maintaining a unified strategy that connects **customer implementation outcomes** to **long-term retention and growth**. • Partner with Product, Marketing, and Revenue Ops to align client feedback with strategic priorities. • Contribute to playbook improvements and process optimization within the Customer Organization.

🎯 Requirements

• Proven background combining **platform expertise, sales acumen, and customer success leadership**. • Strong ability to coach mixed profiles (commercial-first and success-first). • Excellent communication, leadership