Customer Implementation Manager – Team Leader

6 days ago

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Swapcard

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SaaS • B2B • Events

Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.

201 - 500 employees

☁️ SaaS

🤝 B2B

💰 Venture Round on 2018-06

📋 Description

• The CIM Team Lead plays a central role in transforming the Implementation function into a true consulting practice within the Customer Organization. • They guide CIMs in evolving from execution-driven implementers to consultative experts who deliver measurable client success, efficiency, and value. • The CIM Team Lead supports the Head of CIM in shifting the team from a cost center to a business unit, focused on efficiency, impact, and margin optimization.

🎯 Requirements

• Strong background in implementation, consulting, or solution delivery, ideally within a SaaS or event tech environment. • Proven ability to manage complex project portfolios and coach technical or consulting teams. • Strong business acumen — able to connect delivery quality to financial performance (margin, charge per day, utilization). • Skilled in stakeholder communication, process design, and performance tracking. • Fluent in balancing client satisfaction, operational efficiency, and business profitability.

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development