Solutions Engineer

🕒 3 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California – Remote

🏄 California – Remote

💵 $120k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Swiftly, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

💰 Private Equity Round on 2020-12

Transport • Software

Swiftly, Inc. is a company that specializes in enhancing public transit through a comprehensive data platform. Their services focus on improving real-time passenger information, operational efficiency, and predictive insights for transit agencies. With a digital platform that supports transit management, Swiftly provides tools to optimize scheduling, planning, and customer service in public transport. The company aims to streamline the flow of information and enhance the decision-making process for transit operators to boost the overall passenger experience.

📋 Description

• Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners. • Partner with the relevant Account Executive or Account Manager to develop and drive a particular agency's strategy, angle, and pitch to best demonstrate Swiftly's value and overcome blockers. • Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process. You'll work closely with Sales and Product to ensure customers receive the best possible solutions to their needs. • Organize and run 2 to 3-day onsite workshops, training agency staff and helping them see Swiftly's value for mid-sized and large agencies. • Run pilot periods, including limited-time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid-sized and large agencies. • Quickly understand complex engineering concepts and effectively communicate them to technical and non-technical audiences. • Build and maintain productive, high-trust relationships with agency staff and internal teams, providing technical expertise and support throughout the sales cycle. • Develop new tools and processes to assist with proving the value of Swiftly. • Serve as a technical resource and domain expert for internal teams. • Provide accurate, relevant first-line technical responses during all phases of the sales cycle. • Share learnings and best practices with the SE team and beyond, identifying pain points and potential improvements for the function. • Represent Swiftly at conferences and events.

🎯 Requirements

• 3 or more years of experience working at or with a transit agency, and a genuine love of transit. • Understanding of transit passenger information, planning, operations, and data standards. • Strong analytical skills and a love of data. • A strategic mindset with a passion for solving problems and partnering with transit agencies on their challenges. • Strong, proactive communication skills, energized by spending the day speaking with and listening to prospective customers. • Creativity in finding new ways to help prospective customers see the value in Swiftly. • Strong organizational skills, with the ability to manage communications across multiple departments at multiple agencies simultaneously. • A tireless, ownership-driven approach; when an issue arises, you own it until resolution. • Comfort with ambiguity and the ability to work autonomously to creatively solve problems. • Ability to travel on average once a month to meet agencies and attend conferences around North America.

🏖️ Benefits

• Competitive salary • Equity compensation for every employee • Medical, Dental and Vision • Retirement with Employer Match • Flexible Spending Account (FSA) • Home office setup reimbursement • Monthly cell/internet reimbursement • Monthly "Be Well" stipend • Flexible PTO with a recommended minimum • Flexible work environment • 16 paid holidays, including holidays in months without US national holidays • 12 fully paid weeks of leave for child birth/adoption