Head of Product

🔥 26 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 15%

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Sword Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Sword Health is a digital health company offering an AI Care platform that combines artificial intelligence with licensed clinicians to provide virtual care primarily for musculoskeletal (MSK) pain, women's health, cardiometabolic health, and mental health. Their platform includes AI-driven digital physical therapy for pain (Thrive), women's health program (Bloom), cardiometabolic program (Pulse), mental health support (Mind), and Predict, an AI engine to identify members at high risk for avoidable surgeries. Sword sells to employers, health plans, unions, consultants & brokers, and individuals, focusing on measurable cost savings, surgical avoidance, and improved clinical outcomes. They emphasize security, privacy, and clinical evidence with peer-reviewed studies and validated ROI.

📋 Description

• Own Pulse’s product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization. • Define and prioritize features driving member engagement, retention, and clinical outcomes across 4–12 month care journeys. • Establish product metrics, success criteria, and feedback loops to improve the member experience. • Partner with clinical, regulatory, and compliance teams to meet healthcare standards while maintaining innovation velocity. • Design AI-first experiences using agentic capabilities, conversational interfaces, and personalized recommendations. • Develop evaluation frameworks to measure AI performance, accuracy, safety, and member satisfaction. • Make strategic decisions about AI models, LLMs, and fine-tuning approaches. • Collaborate with clinical, ML engineering, applied AI, design, data science, clinical operations, growth, marketing, and commercial teams. • Optimize model performance, latency, cost, and reliability in production. • Use AI tools across research, prototyping, testing, and go-to-market preparation. • Build activation and long-term retention strategies for B2C and B2B2C contexts. • Design onboarding, engagement loops, and re-engagement strategies for sustained behavior change. • Analyze member behavior, drop-off points, and engagement patterns. • Develop hypotheses and run experiments to improve conversion, engagement, and retention. • Represent product in executive discussions, client presentations, and sales cycles. • Translate complex AI product concepts for clinical teams, executives, and clients. • Build stakeholder relationships to secure product support and resources.

🎯 Requirements

• 6–8 years of product management experience, with at least 3 years focused on AI products or consumer-facing digital health products. • Proven track record launching 0-to-1 products and scaling them to significant user bases. • Deep experience with AI-first product development, including LLMs, agentic experiences, and evaluation frameworks. • Strong product sense for consumer experiences requiring sustained engagement over 4–12 month time horizons. • Experience in B2C or consumer technology companies, with expertise in growth, activation, and retention strategies. • Nuanced understanding of AI models, capabilities, limitations, and production optimization. • Comfort with ambiguity and ability to make decisions quickly with incomplete information. • Excellent communication skills and ability to influence cross-functional teams and present to executive audiences. • At least Level 1 AI proficiency; candidates must demonstrate how AI is part of their work. • Preferred: high-growth startup experience; use of AI tools to accelerate product development; technical background or strong engineering collaboration ability; experience with direct consumer and enterprise/B2B2C distribution models.

🏖️ Benefits

• Sword offers additional benefits beyond total compensation; country-specific benefits may vary and will be detailed separately. • Variable compensation, bonuses, or sales incentives may apply as part of total compensation. • Private company stock options may apply as part of total compensation. • Total compensation is adjusted based on impact and outlier performance.

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