Implementation Manager

Job not on LinkedIn

🕒 October 20

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Symplicity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

📚 Education

🎯 Recruiter

☁️ SaaS

Education • Recruitment • SaaS

Symplicity is a global leader in student engagement and higher education solutions. The company partners with universities worldwide to enhance student success, career readiness, employability, disability services, and student wellbeing. Symplicity provides platforms that improve student engagement, streamline workflows, and help universities manage conduct cases effectively. Their solutions include CareerHub, Symplicity Advocate, and UniHub, which support students by providing tools and connections to prepare for the job market. They enable universities to connect students with the right resources, ensuring they build in-demand skills and find career-launching opportunities.

📋 Description

• Own client onboarding end to end, including project plan, system configuration, data/integration coordination and training • Become a subject matter expert in Symplicity solutions and how LAC institutions use them • Run client workshops in Spanish, English or Portuguese as needed, mapping solutions to client business requirements • Manage multiple client projects simultaneously, ensuring deliverables and timelines are met • Ensure configuration, content and training materials reflect local language, regulations and higher education practices • Build trusted-advisor relationships and maximize client value and ROI • Assess client risk and coordinate solutions to ensure high client satisfaction • Identify upsell and cross-sell opportunities with Account Executives and Client Success Managers • Develop and share client success stories and case studies with the marketing team • Encourage client feedback through webinars, regional events and feedback sessions • Support operations on client issues, invoices and new sales quotes • Advocate for clients with internal Support, Technical, Engineering, Marketing and Sales teams • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree • 3+ years of experience in implementation, onboarding, project management or client success, ideally with a SaaS product • Knowledge of how Higher Education operates in Latin America (e.g. university structures, career services, internships, graduate employability and the student journey) • Professional fluency in Spanish and English, verbal and written • Able to run implementation/onboarding projects with multiple clients at the same time • Strong attention to detail and problem-solving skills • Confident coaching client teams on product functionality and leading workshops and training sessions • Personal initiative, self-motivated and comfortable working remotely • Team player, cooperative and flexible, with ethical business standards • Outgoing, high energy and friendly, with a strong interest in the Higher Education space • Based within the LAC region, with working hours that overlap US Eastern Time • Experience working in the Higher Education/EdTech sector in LAC (preferred) • Portuguese (nice to have) • Experience with career services, student engagement or CRM platforms and system integrations (nice to have) • Project management certification (e.g. PMP, PRINCE2) (nice to have)

🏖️ Benefits

• Equal opportunity employer • Inclusive, diverse, and collaborative workplace • Opportunity to contribute and grow • Employment contingent upon successful completion of background and reference checks and validation of work authorization

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