Customer Experience Specialist

🕒 5 days ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synapse Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Synapse Health is a company that builds connected solutions to streamline the durable medical equipment (DME) lifecycle—from prescriber documentation and ordering through fulfillment, delivery, and resupply. Their offerings include a patient portal, InHome services for prescribers/providers, and Equip for skilled nursing and hospice. Synapse partners with DME providers and health plans, operates nationwide with 300+ subcontracted DME providers, and focuses on improving access to equipment like oxygen, wheelchairs, ventilators, diabetic supplies, and more. The company emphasizes reducing delays, errors, and administrative waste, improving patient communication, operational consistency, and faster payments.

📋 Description

• Serve as the frontline point of contact for patients, prescribers, and partners throughout the DME order intake and fulfillment process • Receive, triage, and process incoming communications from multiple channels, handling or routing requests according to established guidelines • Initiate new-order intake by gathering and validating patient demographics, prescriber information, and equipment details • Determine whether requests are within scope and apply workflows for intake, escalation, or follow-up • Respond to inquiries about Synapse Health, its programs, and service offerings • Advocate for patients by addressing member needs and barriers to care promptly • Deliver high-quality patient experiences while meeting productivity, call quality, satisfaction, first-call-resolution, and attendance goals • Enter, update, and maintain data in internal systems, tracking tools, and documentation platforms • Partner with program leadership and senior team members on escalated requests, complex questions, and exceptions • Identify process gaps, inefficiencies, and recurring issues to support continuous improvement • Perform additional duties as assigned to support team and organizational objectives

🎯 Requirements

• 2+ years of high-volume customer service experience • Recent customer service or order processing experience within the healthcare equipment or durable medical equipment (DME) industry is preferred • Proficiency with Microsoft Office applications • Ability to quickly learn department-specific systems and technologies • Strong organizational skills to manage multiple tasks accurately and efficiently • Excellent verbal and written communication skills, including clear, effective multi-channel communications • Analytical and problem-solving skills to identify issues, perform audits, and resolve concerns in a timely manner • High attention to detail and commitment to accuracy and data integrity • Ability to thrive in a fast-paced environment, adapt to change, and prioritize competing demands • Availability to work between 8:00 a.m. and 8:00 p.m. EST, with potential participation in an on-call rotation • Maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards

🏖️ Benefits

• Professional growth opportunities with compelling career paths • Healthy work-life balance supported by generous paid time off (PTO) • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members • 401(k) savings plan with employer matching contributions

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