Renewals Manager

🕒 July 15

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Synthesia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

📣 Marketing

💼 Consulting

📦 Logistics

🔥 Funding within the last year

💰 $200M Series E - Synthesia on 2025-10

Marketing • Consulting • Logistics

<Synthesia> Synthesia is a SaaS AI video platform that enables businesses to create studio-quality videos without cameras, microphones, actors, or studios by using AI avatars and synthetic voiceovers. The platform supports 160+ languages, one-click translation/localization, an AI screen recorder, brand management, collaboration and analytics, and enterprise-grade security (SOC 2 Type II, GDPR). It’s marketed primarily to teams and enterprises for training, sales enablement, marketing, knowledge management and internal communications, helping companies scale video production while reducing time and cost.

📋 Description

• Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts. • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments • Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk • Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions • Lead discovery and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

🎯 Requirements

• 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization • Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale • Analytical with strong problem-solving skills to interpret customer data and create new approaches or adapt existing ones in order to delight customers • Consistent track record of achieving personal and team goals • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.

🏖️ Benefits

• A competitive salary + stock options in our fast-growing Series E start-up. • Paid parental leave • 25 days of annual leave + public holidays + paid sick leave • 100% Medical, Dental & Vision • 401k Plan • A generous referral scheme • Fun culture with regular socials • A brand new computer + monitor