Customer Success Manager

🕒 September 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TailorMed

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

TailorMed is an innovative platform designed to remove barriers to healthcare, focusing on affordability and access for patients. The company provides a comprehensive financial navigation solution that helps patients and providers manage medical costs effectively. With partnerships across the healthcare ecosystem, TailorMed aims to ensure that every patient receives the treatment they need without delays or financial burden.

📋 Description

• Serve as an advocate and primary point of contact for a portfolio of accounts • Guide clients through onboarding, ongoing support, and renewal • Identify opportunities to expand and provide greater ROI for clients • Drive adoption of TailorMed’s software • Resolve issues and promote new features and best practices • Build strong customer relationships and ensure customers receive maximum value • Collaborate with Product and R&D teams as the voice of the customer • Become a trusted advisor to customers, key stakeholders, and executive sponsors • Collaborate with the commercial team on growth opportunities, renewals, and expansions • Define, measure, and communicate customer ROI throughout the lifecycle • Lead regular QBRs and EBRs and identify red flags • Handle renewals, churn prevention, and expansion opportunities • Advise customers on use cases and product functionality • Project manage customer issues toward short- and long-term solutions • Coordinate cross-functional teams to connect customer applications, data, and devices • Represent customer feedback to Product and R&D teams • Keep current on product releases and educate customers on new features

🎯 Requirements

• 5+ years of customer success or account management experience in a high-growth B2B SaaS environment • Experience in the healthcare space is ideal • Experience with transformation or program management at an organization-wide level • Demonstrated ability to help customers use products effectively and increase their satisfaction • Passion for providing excellent customer service • Comfortable communicating and managing relationships with different levels of stakeholders • Experience successfully navigating renewals with complex customers • Successfully identifying expansion opportunities that led to account growth • Analytical, strategic thinker and proactive problem solver • Polished verbal and written communication skills • Technical understanding to credibly partner with IT organizations • Track record of performance and a growth mindset • Ability to influence action within and outside of your own team • Ability to drive change within customers’ and internal organizations • Ability to deliver on unique initiatives or critical business issues within complex environments • Ability to travel approximately 20% of the time • Bachelor's Degree

🏖️ Benefits

• Competitive salary + equity • Premium medical, dental, and vision insurance plans • A wide range of voluntary and supplemental benefits • 24/7 benefits access and support, effective from your first day of work • 401(k) plan with a 4% employer match • Paid holidays, vacation, and sick leave • Six weeks of paid parental leave • Company-paid life insurance • New MacBook, plus all of the equipment and technology needed to be successful