Staff Product Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $199.7k - $249.2k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tailscale

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Founded 2020

☁️ SaaS

🔐 Security

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💰 $100M Series B on 2022-05

SaaS • Security • Telecommunications

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📋 Description

• Own the strategy and standards for roadmap health, including defining, tracking, and reporting initiative and epic dates and health • Evolve the Product organization’s continuous planning cadence and connect it to company planning • Own the external roadmap and its communication to customers and the field • Define launch frameworks and readiness standards across Product, PMM, Sales, and Support • Partner with PMM, Sales, and Support leaders to make launch readiness consistent and measurable • Set standards for Product organization documentation structure and maintenance • Design the Product team’s onboarding program • Design the end-to-end feature request system from Jira intake through roadmap decisions • Provide Product leadership with visibility into demand and roadmap alignment • Own a customer insight strategy combining closed-lost data, feature requests, QBRs, and community feedback from Discord, Reddit, and GitHub • Own the Product organization’s operating model, including customer QBRs for EPD and the internal MBR • Define Product metrics and data strategy with Data teams so dashboards scale with products and features • Identify operational gaps, make recommendations to leadership, and drive solutions • Partner with Product leadership on priorities and trade-offs • Serve as a strategic contributor and shape Product’s connections with GTM, Support, Data, and company planning • Report to the Manager, Program Management

🎯 Requirements

• 8+ years of experience in product operations, program management, or business operations, including designing an organization’s operating model • Track record of starting high-impact operations initiatives independently • Experience building customer insight systems that influence product prioritization • Experience setting launch frameworks and readiness standards across Product and GTM • Experience defining product metrics and data strategy with data teams • Systems thinking and ability to understand how Product processes affect GTM, Support, and company planning • Demonstrated ability to influence senior leaders and build alignment across organizations • Experience mentoring others and raising the quality of a team’s work • Exceptional written and verbal communication in an asynchronous, remote-first environment

🏖️ Benefits

• An inclusive, flexible environment where you can be your authentic self • Competitive total compensation package including a base salary and equity incentive plan • Comprehensive group benefits with no waiting period, including health, vision, dental, and more for you and your family • Remote-first work environment • Virtual and in-person social events • Corporate co-working program • Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation • Annual company retreat and team off-sites • $1500 USD annually for professional development • Mentorship, coaching, and internal promotion opportunities • Flexible paid time off program • Company-owned laptop (Mac or PC) • Monthly home internet reimbursement • $500 USD home office workstation customization allowance • Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents

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