UX Researcher – Growth

Job not on LinkedIn

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $195.6k - $245.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tailscale

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔐 Security

📡 Telecommunications

💰 $100M Series B on 2022-05

SaaS • Security • Telecommunications

Tailscale is a company that provides a modern VPN solution founded on WireGuard technology, simplifying networking by creating secure, software-defined networks that connect users, services, and devices with ease. By eliminating the complexities of legacy VPNs, Tailscale offers secure remote access, site-to-site networking, and multi-cloud networking, all while ensuring user-friendly, quick deployment without complex configurations. Recognized for enabling zero-trust environments and seamless workflows, Tailscale supports robust security features such as automated user onboarding, encryption, and access control lists (ACLs). This tool is particularly popular for both enterprise and personal use, praised for its integration capabilities and ease of use, making secure networking accessible anywhere, regardless of infrastructure.

📋 Description

• Run growth research studies supporting the growth team's experiment pipeline and tactical questions • Own the full study lifecycle: scoping, recruiting, conducting, analyzing, and communicating results • Design studies and instruments for evaluation and diagnostic discovery of adoption experiences • Conduct moderated and unmoderated usability tests, interviews, mixed-methods research, longitudinal studies, surveys, and feedback forms • Analyze behavioural data from logs to inform research, validate hypotheses, and triangulate with experimental and unmoderated test data • Review community forums and feedback forms to identify research opportunities • Identify user needs during trial, proof-of-concept, and adoption phases • Model and map adoption behaviours and define personas • Progress toward independently identifying research opportunities and managing a growth research program • Partner with the Growth PM and Growth Designers to translate hypotheses into study designs and actionable findings • Help test and validate designs and identify product-adoption friction • Suggest experiment and design ideas based on research insights • Work alongside the growth team's experiment and A/B testing cadence • Communicate frequently about ongoing work and involve growth partners in the research process • Develop expertise in how users find, try, and adopt Tailscale • Extend into pricing, packaging, billing, and SKU research • Collaborate with other researchers on related research questions • Report to the design manager

🎯 Requirements

• 5+ years of experience in UX research or related applied research field • Strong quantitative research skills: survey design, experimental methods, statistical analysis • Solid usability testing skills across moderated and unmoderated methods • Expertise using one or more usability testing platforms • Fluency with quantitative data analysis, experimental design, survey methodology, and inferential statistics • Experience independently managing study logistics, including recruiting, scheduling, and compensation • Clear, effective communication tailored to product and engineering audiences • Experience working in a SaaS or B2B product environment • Background in human factors, behavioural psychology, or HCI • Experience running end-to-end studies to solve UX problems • Comfort running quick research projects while applying greater rigor when appropriate • Experience with growth or acquisition research specifically • Experience with advanced quantitative data analysis for user research • Experience in enterprise SaaS or technical product domains • Familiarity with A/B testing frameworks and research supporting experimentation programs

🏖️ Benefits

• An inclusive, flexible environment where you can be your authentic self • A competitive total compensation package including a base salary, an equity incentive plan and variable commission (for quota-based roles) • Comprehensive group benefits with no waiting period, including health, vision, dental, and more for you and your family • Remote-first work environment • Virtual and in-person social events • Corporate co-working program • Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation • Annual company retreat and team off-sites • $1500 USD annually for professional development • Mentorship, coaching, and internal promotion opportunities • Flexible paid time off program • Company-owned laptop (Mac or PC) • Monthly home internet reimbursement • $500 USD workstation customization allowance • Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents • Accessible and inclusive hiring process with accommodations available