National Operations Specialist

🕒 September 29

🏈 Alabama, Colorado, +15 more states – Remote

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💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Tailwind Group

Tailwind Group

201 - 500 employees

Founded 2012

🏠 Real Estate

Real Estate

Tailwind Group is a real estate development and management company. It provides full‑scope expertise across the life‑cycle of real estate development and management, with a stated background and portfolio focus in student housing, commercial, and retail sectors. The firm emphasizes customized local real estate ideas, portfolio and asset management, and serving residents, investors and community stakeholders from its Mankato, Minnesota office.

📋 Description

• Provide operational support to student housing assets • Fill vacant property manager roles • Train and mentor new and existing team members • Provide day-to-day and ongoing support, including overseeing an entire student housing community when needed • Assist with training and transition of new properties and property managers • Lead and manage on-site teams across leasing, maintenance, and administration during the absence of a permanent Property Manager or in collaboration with the Property Manager • Identify operational issues and opportunities and create remediation action plans with the Regional Property Manager • Ensure properties meet financial and operational obligations while acting as Property Manager • Work with Regional Property Managers and Corporate Operations on training and implementation plans • Monitor residential sites, buildings, clubhouses, amenities, and common areas for curb appeal, cleanliness, and organization • Assist with strategic marketing plans, leasing efforts, and market research and analysis to achieve budgeted occupancy • Assist with annual unit turnover and move-in/move-out procedures • Solicit team-member feedback and determine resolution plans • Monitor delinquency and determine actions to minimize outstanding debt • Identify skills and knowledge gaps and recommend remedial training • Assist with new-property onboarding and lead site staff in operational procedures • Demonstrate excellent customer service to residents, prospects, vendors, officials, and community members • Travel extensively, generally following a 5-days-on/2-days-off or 10-days-on/4-days-off schedule

🎯 Requirements

• Bachelor's Degree in Business Administration, Marketing, Real Estate, or similar field is preferred • Two or more years of experience in property management; student housing experience is highly preferred • Experience with property management software; Entrata preferred • Extensive travel (90-100%) required • Candidate must be located near a major US airport • Applicants must reside in Alabama, Arkansas, Colorado, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Tennessee, Texas, or West Virginia • Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously • Demonstrate a high level of integrity and professionalism • Self-motivated and able to excel in a team environment • Skilled in facility management, budgeting, analytical review of financials, and business administration • Strong leadership abilities with a background managing diverse teams • Proven experience building strong relationships with on-site team members, resident bases, vendors, and company partners • Adaptability to challenging and changing circumstances • Ability to jump in and impact quickly • Understanding of Fair Housing laws, Tenant/Landlord rights, and general real estate principles • This position is not eligible for Visa sponsorship at this time

🏖️ Benefits

• Medical, Dental, & Vision Insurance for employees and their families • Vacation & Sick Leave • 12 Paid Holidays • 401(k) with company matching • On-the-job training and career development • Paid Parental Leave • Bonus potential

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