Talan
1001 - 5000 employees
Founded 2003
💼 Consulting
🏢 Enterprise
☁️ SaaS
💰 Secondary Market on 2020-07
Consulting • Enterprise • SaaS
Talan is a global company specializing in supporting organizations through positive innovation and transformation. With a presence in 18 countries across 5 continents, Talan offers a diverse range of solutions that enhance decision-making, integrate technology into business strategies, and reinvent business models for resilience and operational excellence. Talan excels in data management and governance, AI-powered solutions, cybersecurity, and cloud platforms. By partnering with leading technology providers like Microsoft, SAP, Oracle, and Salesforce, Talan aims to democratize data use and drive low-carbon transitions. The company also focuses on industries such as energy, transport, financial services, and more, providing insights and solutions tailored to the specific needs of these sectors.
Customer Evolution Manager, SAP AMS
🔥 17 hours ago
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Talan
1001 - 5000 employees
Founded 2003
💼 Consulting
🏢 Enterprise
☁️ SaaS
💰 Secondary Market on 2020-07
Consulting • Enterprise • SaaS
Talan is a global company specializing in supporting organizations through positive innovation and transformation. With a presence in 18 countries across 5 continents, Talan offers a diverse range of solutions that enhance decision-making, integrate technology into business strategies, and reinvent business models for resilience and operational excellence. Talan excels in data management and governance, AI-powered solutions, cybersecurity, and cloud platforms. By partnering with leading technology providers like Microsoft, SAP, Oracle, and Salesforce, Talan aims to democratize data use and drive low-carbon transitions. The company also focuses on industries such as energy, transport, financial services, and more, providing insights and solutions tailored to the specific needs of these sectors.
📋 Description
• Act as the primary point of contact and trusted advisor for assigned clients • Own client relationships at operational and management levels and maintain executive sponsor connections • Understand client business drivers, operating calendars, and roadmaps • Support renewals, satisfaction, and retention by monitoring contract terms, scope evolution, and consumption • Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments • Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management • Conduct post-incident reviews and ensure root-cause follow-through • Govern services through meetings, performance reporting, and management of risks, escalations, quality, budgets, invoicing, and margin • Move accounts from stabilization to continuous improvement through explicit client objectives • Maintain an improvement backlog covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps • Identify and qualify Evolution and consulting opportunities and provide business context to Sales and Customer Solution teams • Coach and develop consultants assigned to the portfolio • Adjust workload, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning • Lead new-client transition into AMS after go-live, including knowledge transfer, hypercare handover, and steady-state governance • Establish and maintain structured client knowledge bases • Embed documentation into service workflows • Use Talan’s AI delivery tools daily, drive adoption, and contribute cases, prompts, and improvement ideas • Remain current on relevant SAP capabilities, including Joule
🎯 Requirements
• At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment • Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts • Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance • Working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models • Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions • Experience coaching and developing consultants, including feedback, performance management, and skills development • Bachelor’s degree required • Good oral and written communication skills, in English, to communicate with clients located across North America • Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining • Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement • Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform • ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset
🏖️ Benefits
• Professional development • Profit sharing • Health & well-being insurance on your first day • RPDP, Deferred Profit-Sharing Regime • Flexible work in hybrid mode • Allowance for public transit and cell phone • Generous employer participation to your RRSP
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