People Operations AI & Automation Manager

🕒 May 7

🇺🇸 United States – Remote

💵 $100k - $123k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

💰 $230M Series D on 2021-08

B2B • AI • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows. • Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements. • Refine ticketing queue management and resolution protocols to improve the internal employee service experience. • Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity. • Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors. • Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation. • Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable.

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field. • 5 years of progressive HR experience with 2+ years in a shared services or operations role. • Demonstrated success leading process improvement and operational excellence initiatives. • Experience with low-code AI platforms to develop bespoke solutions. • Strong proficiency in HRIS systems (Workday preferred). • Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization. • Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

🏖️ Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • Retirement Benefits: 401(k) plan • Paid Time Off: uncapped paid time off program for exempt employees and accrual-based program for non-exempt employees. • Paid Holidays: 14 paid holidays each year. • Paid Sick Leave: uncapped paid time off for exempt employees.