Senior Deal Desk Manager

🕒 June 6

🇺🇸 United States – Remote

💵 $115k - $175k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Act as the commercial advisor for enterprise sales, managing complex deal structuring, pricing methodologies, and compliance for non-standard terms. • Facilitate cross-departmental deal evaluations with Legal, Finance, and Executive teams. • Develop and update pricing models and discount policies. • Collaborate with Revenue Operations to improve sales velocity and win rates. • Evaluate market intelligence and internal pricing trends. • Provide support on day to day use of CPQ tools and approval workflows. • Enforce global commercial policies and escalation protocols.

🎯 Requirements

• 8+ years of progressive experience in Deal Desk, Sales Operations, Revenue Operations, or Commercial Finance within enterprise B2B technology companies • Deep expertise in enterprise pricing strategy, discounting frameworks, and complex contract structures • Proven track record operating in a global capacity, supporting sales teams across multiple regions • Strong command of CPQ platforms and CRM systems • Exceptional ability to build cross-functional relationships and influence without authority • Analytical rigor combined with sound business judgment • Experience navigating and structuring multi-million dollar enterprise transactions with C-suite-level stakeholders • Bachelor's degree required; MBA or equivalent business experience preferred

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program • 14 paid holidays each year • Uncapped paid sick leave