Senior Training Specialist

🕒 3 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🛍️ eCommerce

Consulting • Healthcare • eCommerce

Talkspace is an online therapy platform that provides accessible mental health care through licensed therapists and psychiatric providers. Users can engage in therapy through text, audio, and video sessions, as well as receive medication management when needed. Talkspace aims to make therapy convenient and affordable by partnering with major insurance providers and offering various treatment options for individuals, couples, and teens dealing with a range of mental health issues.

📋 Description

• Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling. • Create self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities. • Apply adult learning principles and instructional design best practices. • Review and refresh curriculum based on learner feedback, performance data, process changes, and business needs. • Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences. • Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and internal systems. • Coordinate training schedules and communicate requirements and expectations to learners, Supervisors, and stakeholders. • Maintain training documentation and provide completion and learner performance information. • Evaluate training effectiveness using assessments, learner feedback, operational data, and performance indicators. • Identify knowledge and skill gaps, recommend learning interventions, and improve training programs. • Maintain skill assessments and skill matrices. • Track and communicate training initiatives, outcomes, and improvement opportunities to leadership and stakeholders. • Partner with Client Support and Provider Support leadership to identify learning opportunities and address knowledge and performance needs. • Collaborate with SMEs and cross-functional partners to translate complex processes, workflows, systems, and business requirements into learning experiences. • Support organizational, process, and system changes and contribute to training standards and broader learning initiatives. • Perform other related duties as assigned.

🎯 Requirements

• Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered. • 3–5+ years of experience in instructional design, training, learning and development, or a related field. • Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training. • Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, as well as Learning Management Systems. • Strong facilitation, communication, project management, and organizational skills. • Ability to translate complex processes and information into clear, engaging learning experiences. • Data-driven approach to evaluating training effectiveness and identifying opportunities for improvement. • Experience in healthcare, behavioral health, customer support, contact center, or operations environments preferred.

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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