Contact Center Representative – Credit Card

Yesterday

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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TD

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Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

📋 Description

• The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. • Creates an exceptional Customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact for customers and internal business partners • Knowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call risk and compliance • Completes a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiency • Follows all bank policies and procedures reducing risk to our customers and the business • Refers more complex questions to more experienced personnel or consults with problems and questions as needed • Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience • Participates in personal performance management and ongoing development activities, including cross training as necessary • Actively participates in personal career development and takes ownership of personal growth • Open to feedback and actively implements action plans as directed by leadership • Ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business

🎯 Requirements

• High School Diploma or GED • 1+ years of related customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred • Able to communicate financial information clearly and accessible to a wide range of customers • Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency • Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays • Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift • Must have PC skills with the ability to use/learn current technology and software applications related to position • Experience handling confidential information required • Effective written communication skills preferred • Excellent problem-solving and time management skills • Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue • Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

🏖️ Benefits

• health and well-being benefits • savings and retirement programs • paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • banking benefits and discounts • career development • reward and recognition