Manager, WFM Enterprise AI Strategy and Planning

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda • Acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities • Ensures WFM inputs are embedded early and accurately in enterprise decision-making • Responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives • Translates enterprise-level decisions into actionable workforce plans and ensures risks and opportunities are clearly understood

🎯 Requirements

• Undergraduate degree or equivalent experience • 5+ years in workforce management, strategy, or planning in a large organization • Strong understanding of contact centre or operations environments • Experience working with financial models and workforce forecasts • Ability to synthesize complex information into clear recommendations • Experience in financial services or regulated industries is an asset • Direct experience supporting, launching, or operationalizing AWS AI capabilities, agentic AI solutions, or similar cloud-based enterprise technology initiatives is strongly preferred • Experience helping shape or support AI-enabled business strategies, including partnership with technology teams on AWS platform decisions, agentic AI governance, implementation planning, or operational readiness

🏖️ Benefits

• Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities • Regular development conversations and access to an online learning platform • Mentoring programs to help unlock future opportunities • Competitive benefits plan