Manager, WFM Enterprise AI Strategy and Planning

🕒 August 13

🇨🇦 Canada – Remote

💵 $96.9k - $136.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Lead the integration of workforce management strategy into TD’s enterprise AI and transformation agenda across North American Customer Operations • Coordinate business transformation initiatives, financial planning, workforce strategy, and cloud and AI priorities • Embed WFM inputs early and accurately in enterprise decision-making • Track workforce assumptions, capacity impacts, and financial implications tied to transformation initiatives • Translate enterprise decisions into actionable workforce plans, including capacity and site strategies • Monitor assumptions and provide insights on risks and opportunities • Connect financial, operational, and workforce impacts to support decision-making • Represent WFM in cross-functional forums and maintain alignment with business objectives • Contribute to enterprise WFM strategy aligned to AI transformation priorities • Maintain governance over workforce planning inputs and outputs • Support planning and governance for AWS AI capabilities, agentic AI tools, and similar enterprise cloud platforms • Partner with Finance, Technology, HR, business lines, business leaders, Agile Release Trains, and site strategy teams • Provide leadership and guidance in a cross-functional, matrixed environment • Advise leadership on workforce implications of business decisions

🎯 Requirements

• Undergraduate degree or equivalent experience • 5+ years in workforce management, strategy, or planning in a large organization • Strong understanding of contact centre or operations environments • Experience working with financial models and workforce forecasts • Ability to synthesize complex information into clear recommendations • Direct experience supporting, launching, or operationalizing AWS AI capabilities, agentic AI solutions, or similar cloud-based enterprise technology initiatives is strongly preferred • Experience helping shape or support AI-enabled business strategies • Experience partnering with technology teams on AWS platform decisions, agentic AI governance, implementation planning, or operational readiness • Experience in financial services or regulated industries is an asset • For Quebec: mastery of a language other than French to support or deal with employees or colleagues requiring services and support in another language

🏖️ Benefits

• Base salary • Variable compensation • Health and well-being benefits • Savings and retirement programs • Paid time off • Banking benefits and discounts • Career development • Reward and recognition programs • Regular development conversations • Training programs • Online learning platform • Mentoring programs • Training and onboarding sessions • Accessibility accommodations throughout the interview process