MySQL Database Administrator – 24/7 Support

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TEHORA inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

TEHORA inc. is a company focused on offering enduring solutions through a strong ethos of observation, analysis, creation, innovation, sustainability, and preservation for future generations. Led by President Emmanuelle Soudé, TEHORA inc. operates with a commitment to long-term growth and partnership. The company's services and growth opportunities are a testament to their dedication to these principles, making them an appealing place for prospective employees. They have their headquarters in Québec, Canada, and encourage spontaneous applications from potential candidates.

📋 Description

• Provide operational support for MySQL databases in a delegated/managed services context, covering production and non-production environments • Own all database-related incidents through the designated ticketing, monitoring, and communication tools, ensuring continuous coverage (24/7 for production) • Diagnose and resolve incidents, including issues related to: • - database availability • - data replication • - performance and general system operation • Comply with applicable service levels (SLAs), including response and resolution times according to incident criticality • Support non-production environments during business hours, including tracking and handling operational requests • Perform, on request, specialized interventions such as: • - installation and upgrades of MySQL databases • - application of patches • - configuration changes • - database migrations or evolutions • Assist internal teams by providing technical database expertise • Maintain service levels in accordance with contractual requirements, including traceability, intervention tracking, and adherence to established processes

🎯 Requirements

• Significant experience in MySQL administration in production environments • Ability to operate in critical environments with strict SLAs • Experience in operational support and incident management • Proficiency in the following concepts: • - MySQL replication • - Backup and recovery • - Performance and availability • Ability to work in a support role (not a development role) • Availability for 24/7 on-call duty • Ability to respond to a critical incident within 15 minutes • Proficiency in French (spoken and written) • Ability to work in an environment compliant with government security requirements, including: • - Possession of, or ability to obtain, a valid security clearance/attestation • - Mandatory participation in information security training • - Compliance with confidentiality requirements and signing of required agreements

🏖️ Benefits

• Remote work and flexibility to accommodate family obligations • An entrepreneurial culture that encourages creativity and innovation • Flexible working hours (depending on the employment contract) • Sick leave and leave for family-related events • Appropriate IT equipment • A rewarding and motivating workspace • Social and environmental initiatives • On-the-job learning and training programs • Career development opportunities