Customer Results Manager II

🕒 October 6

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tekmetric

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🤝 B2B

💰 Venture Round on 2022-03

Automotive • B2B

Tekmetric is a management software designed specifically for auto repair shops. It enables businesses to create customer profiles, schedule appointments, perform digital vehicle inspections, upload photos, build repair orders with labor guides, manage inventory, track parts, and monitor job workflows. The software allows shops to set custom labor rates and fees, communicate with customers via texts and emails, and measure job profitability. By leveraging data, Tekmetric helps auto repair shops of all sizes enhance their efficiency, productivity, and profitability.

📋 Description

• Become a Tekmetric Product Expert • Guide new single-location auto repair shops through onboarding from contract close to go-live, including account setup and data migration • Build relationships with shop owners and serve as their primary contact during their first six months • Lead customer calls and hands-on training sessions to drive Tekmetric adoption • Monitor product usage and drive best practices and improvements in key system metrics • Own customer risks and escalations, including stalled implementations and unresponsive customers • Accurately document activity and progress throughout the customer journey • Collaborate with Sales, Support, and Product teams on customer feedback and de-escalation • Reinforce Tekmetric as the industry standard for customer service and communication

🎯 Requirements

• 1–2 years in Customer Onboarding, Customer Success, or other customer-facing roles • Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision • Ability to lead customer-facing calls and explain complex details with simplicity and clarity • Strong time-management and organizational skills, including maintaining documentation throughout the onboarding lifecycle • Ability to work through ambiguity or change while keeping client progress moving forward • Familiarity with CRM tools such as Salesforce is a plus, but not required • Automotive industry experience or knowledge is appreciated, but not required • Bachelor’s degree preferred

🏖️ Benefits

• Flexible remote work • Competitive base salaries • Flexible PTO with no set number of days • Paid maternity, parental bonding, and medical leave • Comprehensive Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage is 50% covered • Free confidential counseling through BetterHelp • 401(k) retirement savings plan with 100% employer match on contributions up to 6% • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Life and Accidental Death & Dismemberment (AD&D) Insurance • Up to $60/month toward fitness, mental health, or wellness expenses • $300 home office setup bonus after one year of employment • Continuing education support • Team and company-wide offsites several times a year, with attendance fully supported