Commission Support Specialist

Job not on LinkedIn

🕒 3 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Telarus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

Telarus is a business-focused managed network, security and private cloud provider that delivers managed networks, managed security (firewalls, content filtering, reporting), internet access, business voice and private/public/hybrid cloud solutions. The company provides solutions development, project management and 24×7 technical support aimed at improving operational efficiency and mitigating risk for retail and enterprise customers across Australia. Telarus emphasizes uptime, responsiveness and customer-centric service.

📋 Description

• Serve as a primary point of contact for Technology Advisors with commission inquiries • Deliver timely, clear, and proactive communication • Manage bulk case submissions and hold scheduled calls addressing complex challenges, training needs, and system/tool alignment • Create a supportive environment while driving issues toward constructive resolution • Reconcile and validate commission payments using supplier statements, invoices, contractual commission structures, and other data sources • Use Excel, Outlook, Salesforce, AI-enabled tools, and other systems to obtain and analyze information • Identify discrepancies, document findings, explain resolutions, and update Telarus systems to prevent recurrence • Record case activity accurately in Salesforce and complete assignments within service levels and accuracy requirements • Accept and manage inbound commission-related cases • Own complex, urgent, aging, or high-impact commission disputes through resolution • De-escalate Technology Advisor concerns • Coordinate suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders • Obtain billing records, statements, and invoices as needed • Hold calls with Technology Advisors, establish owners and next steps, manage expectations, and maintain case visibility • Identify recurring issues and recommend process, system, or communication improvements • Perform other duties as assigned by management

🎯 Requirements

• At least three years of commission reconciliation or related finance experience • Experience supporting sales professionals or customers and resolving complex concerns • Demonstrated record of excellent customer service and professional judgment • Strong analytical, investigation, reconciliation, and problem-solving skills • Strong organization, accuracy, attention to detail, and time management • Ability to work independently in a growing, fast-paced, and sometimes stressful environment while meeting defined service levels • Intermediate or better Microsoft Excel skills • Proficiency with Microsoft Office or related productivity tools • Excellent verbal, written, interpersonal, listening, and de-escalation communication skills • Ethical and honest approach • Consistent manager communication • Regular, predictable attendance • Preferred: Experience resolving high-pressure customer situations • Preferred: Technology services, telecom, channel, supplier, or brokerage industry knowledge • Preferred: Experience using Salesforce or a comparable customer relationship management platform • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• Telarus was recognized by Inc. as a best workplace • Positive culture • Unparalleled resources, support, and education