Technical Solutions Consultant - Service Now ITSM / CSM

July 28

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+4 more states

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Teleperformance

WebsiteLinkedInAll Job Openings

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

📋 Description

• Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. • Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. • Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. • Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. • Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. • Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. • Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. • Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. • Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. • Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. • Demonstrated ability to design and present complex technical solutions clearly and compellingly. • Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. • Solid understanding of ITIL frameworks and ITSM best practices. • Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. • Strong problem-solving skills and a client-first mindset. • Focus on continual training on new ServiceNow technologies to keep skill sets current. • Experience in pre-sales for SaaS platforms or cloud-based solutions. • Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. • Experience with Now Assist and Creator Assist • Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) • Experience working with monitoring tools and strategies related to ITOM. • Project management experience or certification (e.g., PMP, Agile/Scrum certifications). • Certifications (Required): ServiceNow Certified System Administrator (CSA) • Certifications (Preferred): ServiceNow Certified Application Developer (CAD) • ITIL Foundation Certification (v3 or v4) • ServiceNow Certified Implementation Specialist – ITSM • ServiceNow Certified Implementation Specialist – CSM • ServiceNow Certified Implementation Specialist – ITOM • Soft Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy

🏖️ Benefits

• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs