Senior Technical Account Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $173.7k - $211.5k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Teleport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $110M Series C - Teleport on 2022-05

Cybersecurity • SaaS • Enterprise

Teleport is a platform company that provides an infrastructure identity solution unifying identity, access, and policy for humans, machines, and AI agents. It offers cryptographic identity, zero trust access, ephemeral privileges, and identity governance to secure cloud and hybrid infrastructure, agentic AI workflows, and privileged access. Teleport targets enterprise compliance and resilience, helping organizations remove credentials and standing privileges, accelerate engineering productivity, and meet regulatory requirements like FedRAMP, SOC 2, and HIPAA.

📋 Description

• Own the full post-sales lifecycle for a portfolio of strategic customers • Design solution architecture for Teleport in customer environments • Deploy and configure Teleport, including Kubernetes-based deployments • Communicate implementation best practices to customers • Serve as the point person for technical issues and troubleshoot Kubernetes environments, including cluster, networking, certificate, and access issues • Escalate high-complexity cases to Engineering • Work with Sales and Product to identify upsell and cross-sell opportunities • Plan and deliver Quarterly Business Reviews • Drive adoption and assist with enterprise-wide Teleport rollouts • Develop, maintain, and deliver customized training • Evangelize Teleport to wider customer organizations • Maintain relationships with key client stakeholders and expand those relationships • Document customer business goals and challenges • Serve as a subject matter expert on current and upcoming Teleport solutions • Collaborate with Sales and Product on product feedback • Support the broader customer base with new solutions and best-practice recommendations

🎯 Requirements

• Deep, hands-on Kubernetes experience, including building clusters with kubeadm, configuring RBAC and certificate-based user access, and debugging workloads, networking, and control-plane issues • Experience with cert-manager and TLS certificate management • Experience with Helm • Experience with GitOps tooling such as ArgoCD or Flux • Experience with SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC • Linux administration skills • Hands-on experience with AWS, GCP, or Azure • 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles • Exceptional troubleshooting, testing, and debugging skills • Excellent verbal and written communication skills • Project management experience and ability to handle multiple clients simultaneously • CKA certification strongly preferred • CKAD and public cloud certifications are a plus • Must be able to complete a hands-on technical assessment involving kubeadm Kubernetes, RBAC, application deployment, design presentation, and live troubleshooting • Must answer whether employment visa sponsorship will be required now or in the future

🏖️ Benefits

• Extensive health coverage • Annual expense budget • Rest and recovery policies that maximize your ability to recharge • Retirement savings plans • Professional development opportunities • Remote-first and globally distributed work environment • Autonomy and freedom to do your best work

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