Program Manager, Onsite Data Collection

🕒 6 days ago

🏄 California – Remote

🏄 California – Remote

💵 $101.6k - $152.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Own end-to-end delivery and execution of onsite and in-the-wild data collection client programs. • Manage financial performance, including forecasting, P&L, invoicing, and budget accountability. • Serve as primary client contact and escalation point; lead client syncs and business reviews. • Drive weekly status updates, dashboards, and progress reviews for leadership and client stakeholders. • Lead and develop project teams, including direct people management, performance monitoring, coaching, and development. • Ensure data collection activities meet compliance, safety, and insurance standards with Legal and Liability. • Define collector hiring strategies across full-time, part-time, and crowd-based staffing models. • Develop execution strategies covering staffing, vendors, equipment, and daily operations. • Lead Project Managers to deliver timelines, budgets, and milestones across facility and field workstreams. • Support facility sourcing, setup, readiness, and logistics for in-the-wild collection sites. • Oversee equipment and staffing procurement against approved program scope. • Support new workstream launches and integrate third-party contributions. • Identify and mitigate delivery risks, recommending interventions and contingency plans. • Align Operations, Talent Acquisition, Legal, Finance, Quality, vendors, and clients around delivery plans. • Translate client requirements into staffing plans, timelines, budgets, and field execution standards. • Contribute to strategic planning and scale the data collection delivery model to new accounts and programs.

🎯 Requirements

• 3–5+ years managing global or large-scale onsite/field operations programs in Data Collection, User Research, Clinical Research, Machine Learning, or a similar domain. • Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education. • Proven success leading cross-functional teams across Operations, Talent Acquisition, Legal, and Finance. • Prior client-facing program or account management experience required. • Familiarity with PRINCE2, PMI, or similar program/project management methodologies preferred. • Ability to translate complex client and technical requirements into scalable delivery models. • Strong financial ownership, including forecasting, P&L management, invoicing, and budget accountability. • Experience managing high-risk, high-volume onsite and in-the-wild environments, including safety and compliance considerations. • Ability to align Operations, Talent Acquisition, Legal, Finance, and Quality. • Strong stakeholder management and customer-centric approach across global, distributed teams. • Structured, results-oriented planning, monitoring, and control skills. • Ability to manage escalations, execute contingency plans, and present performance, financials, and risk to client and internal leadership.

🏖️ Benefits

• Annual Performance Bonus up to 10% • Equal opportunity and diverse, inclusive workplace • Global team environment